Hannah LeJeune
Morse,LA
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
5
5
years of professional experience
Work History
Medical Assistant
SkyLink Medical, LLC
Lafayette , LA
08.2023 - Current
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Handled general office duties to support administrative staff during peak hours.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Registered new patients into practice management software program accurately entering demographic information.
- Provided telehealth nursing services to patients in a variety of settings.
- Resolved customer complaints regarding DME products or services in a professional manner.
- Assisted with troubleshooting technical issues related to the use of DME equipment.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Adjusted settings or positions of medical equipment.
- Responded promptly to calls from referring physicians regarding any questions about patient progress or treatment plans.
- Instructed family members on how best they can support a loved one suffering from a severe sleeping disorder.
- Utilized continuous positive airway pressure devices to treat patients with obstructive sleep apnea.
- Collaborated with physicians and other healthcare professionals to ensure optimal care for patients suffering from sleep disorders.
- Tracked patients during tests and surgeries with assistance of EEG, EP instruments and video recording equipment.
- Provided emotional support and empathy towards patients dealing with chronic fatigue or depression due to lack of adequate restful sleep.
- Documented patient information accurately in electronic health records.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Reviewed existing literature and research related to the diagnosis and management of various forms of sleeping disorders.
- Coded data or other information.
Certified Nursing Assistant
Southwind Rehabilitation and Nursing Home
Crowley, Louisiana
06.2020 - 08.2023
- Reported changes in patient condition to registered nurse or physician.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Responded quickly to emergency situations involving sudden illness or injury.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Turned and repositioned bedridden patients to prevent bedsores.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Documented activities and recorded information in EMR system.
- Used mobility devices to transport patients.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Supported non-ambulatory residents in range of motion exercises.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
Cashier
Logan Farms Honey Glazed Hams
Lafayette
10.2019 - 01.2020
- Processed sales transactions to prevent long customer wait times.
- Used suggestive selling techniques to promote add-on sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Followed company security procedures for handling large sums of money.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Stocked shelves with merchandise when needed.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Balanced daily transactions on a computerized point-of-sale system.
- Built and maintained productive relationships with employees.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Offered customers carry-out service at completion of transaction.
- Performed other duties as assigned by management.
- Answered phone calls to assist customers with questions and orders.
Education
Associate of General Studies - Nursing
Infinity College
Lafayette Skills
- Check-in coordination
- Patient-focused care
- Respiratory equipment utilization
- Clinical operations
- Reliable team player
- Hospice care
- Medical terminology proficiency
- Disease prevention education
- Direct patient care
- Electronic medical records
- Appointment setting
- Medical equipment operation
- Maintaining confidentiality
- EKG set up and monitoring
- Patient bathing
- HIPAA compliance
- Indirect patient care
- Certified in basic life support (BLS)
- Insurance verification
Timeline
Medical Assistant
SkyLink Medical, LLC
08.2023 - Current
Certified Nursing Assistant
Southwind Rehabilitation and Nursing Home
06.2020 - 08.2023
Cashier
Logan Farms Honey Glazed Hams
10.2019 - 01.2020
Associate of General Studies - Nursing
Infinity College