Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
Generic

Hannah Melone

WOOD DALE,Illinois

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Endeavor Health
05.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Manager

Wood Dale Bowl
01.2020 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Education

No Degree - Nursing

Elmhurst University
Elmhurst, IL
05.2027

High School Diploma -

Addison Trail High School
Addison, IL
05.2023

Skills

  • Information Security
  • Complaint Resolution
  • Account Updating
  • Call Management
  • De-Escalation Techniques
  • Problem Resolution
  • Project Management Abilities
  • Complex Problem-Solving
  • Time Management

Accomplishments

Honors Program

Deans List

Affiliations

  • Colligient Bowling
  • Volunteering
  • Student Nursing Association
  • Muslim Student Association

Languages

Spanish
Elementary

Timeline

Customer Service Representative

Endeavor Health
05.2023 - Current

Manager

Wood Dale Bowl
01.2020 - Current

No Degree - Nursing

Elmhurst University

High School Diploma -

Addison Trail High School

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Hannah Melone