Hannah Ostrom
Mount Carmel,TN
Summary
Devoted to animal care with deep love of animals and readiness to take on any care assignments. Protects animals and guests from undue risks with careful management of animal spaces and behaviors. Team-oriented professional always ready to handle everything from administrative to facilities maintenance in tasks in support of animal care needs.
Overview
7
7
years of professional experience
Work History
Veterinary Receptionist and Assistant
Family Pet Veterinary Hospital
Blountville, TN
06.2024 - Current
- Managed front office customer service, phones, appointment management, billing, and administration tasks to streamline workflow.
- Managed the cash drawer and executed the end-of-day deposit.
- Compiled and coded patient information or data in appropriate computer system.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Assisted with surgical procedures, including prepping animals for surgery, assisting during surgery, and monitoring animals' post-surgery.
- Administered vaccinations, medications, and treatments as prescribed by veterinarians.
- Restrained and stabilized animals during examination and treatment.
- Handled medication dispensing and generated accurate drug labels following veterinary guidelines.
Manager
Our Home Doggy Daycare and Boarding
Jonesborough, TN
12.2019 - 01.2024
- Maintained records for all animals housed at the facility, including medical histories, food intake, grooming schedules, and medications administered.
- Recruited new employees and provided training to staff on proper handling techniques for animals.
- Oversaw the scheduling of appointments for boarding services, or daycare activities.
- Developed and implemented kennel strategies, policies, and procedures to improve operational efficiency while maintaining high standards of animal care, as well as planned and led team meetings.
- Kept the kennel clean and safe for animals by managing daily cleaning and maintenance schedules.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Provided emotional support for anxious or scared pets who may have been separated from their owners for an extended period of time.
Client Resolutions Specialist
Citibank
Gray, TN
01.2018 - 08.2019
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Initiated outbound calls to customers with delinquent accounts.
- Answered incoming calls from customers regarding collections inquiries.
- Processed payments and updated account information in the system.
Education
High School Diploma -
Sullivan South High School
05-2016
Skills
- Animal handling
- Client relations
- Cleanliness maintenance
- Attention to detail
- Problem identification and solving
- Multitasking and prioritization
- PC proficient
- Organizational skills
- Scheduling and coordinating
- Teamwork and collaboration
- Familiarity with animal behaviors
- Medication administration
Timeline
Veterinary Receptionist and Assistant
Family Pet Veterinary Hospital
06.2024 - Current
Manager
Our Home Doggy Daycare and Boarding
12.2019 - 01.2024
Client Resolutions Specialist
Citibank
01.2018 - 08.2019
High School Diploma -
Sullivan South High School
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