Hannah Relyea
Colorado Springs,CO
Summary
Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict.
Overview
9
9
years of professional experience
Work History
Front Desk Coordinator
Dogs Downtown
03.2022 - 04.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
Aquatics Director
Lifetime Fitness
10.2015 - 02.2022
- Improved aquatic facility safety by implementing comprehensive risk management strategies and routine inspections.
- Developed and executed successful aquatics programs for diverse age groups, increasing community engagement and participation.
- Streamlined class organization by maintaining accurate records of student progress, attendance, and skill assessments.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Encouraged parent involvement in their child''s aquatic education through regular communication about progress and upcoming events.
Child Center Team Member
Lifetime Fitness
10.2014 - 12.2015
- Enhanced children''s learning experiences by incorporating age-appropriate activities and materials into daily routines.
- Collaborated with team members to create a safe, nurturing environment for all children in the center.
- Developed strong relationships with families through regular communication and participation in center events.
- Implemented positive discipline techniques for promoting appropriate behavior and fostering emotional growth among children.
- Helped maintain a clean, organized facility, adhering to health and safety standards at all times.
Education
Associate of Science - General Studies
Northern Virginia Community College
Manassas, VA08.2018
High School Diploma -
Centreville High School
Clifton, VA06.2016
Skills
- Problem Solving
- Lesson Planning
- Child Safety Awareness
- Conflict Resolution
- Effective Communication
- CPR Training
- Time Management
- Patience and Empathy
- First Aid Certification
- Behavior Management
- Active Listening
- Infant Care
Timeline
Front Desk Coordinator
Dogs Downtown
03.2022 - 04.2023
Aquatics Director
Lifetime Fitness
10.2015 - 02.2022
Child Center Team Member
Lifetime Fitness
10.2014 - 12.2015
Associate of Science - General Studies
Northern Virginia Community College
High School Diploma -
Centreville High School
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