Hannah Schulz
Daytona Beach,FL
Summary
Hannah is a self-motivated, disciplined, and highly goal-oriented individual with 4 years of customer service experience in the retail, restaurant, and service industries. Her goal is to expand her skill set within the Hospitality Service industry with a reputable company.
Overview
3
3
years of professional experience
Work History
Receptionist
Rue And Ziffra
Port Orange , FL
08.2021 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks in a timely manner.
- Required to use Outlook Email, Excell Spreadsheet, Ring Central, Filevine, and UC Suite.
- Scan/ File documents and updated client files with necessary paperwork.
- Receiving invoices/checks and processing to the correct files.
- Entering Explanation of Benefits (EOB's) for client records and noting status of benefits.
- Tracking potential new client calls via Excell spreadsheet.
- Directing all incoming faxes to the correct case manager on file.
Office Assistant
Allen Plumbing
DeLand , FL
12.2019 - 04.2021
- Required to use QuickBooks, Outlook Email, and Microsoft Word.
- Inform customers of company's policies, prices, and procedures.
- Schedule customers using a software called Intellect.
- Ability to support the customer's needs via telephone, email, and face to face interaction.
- Offer administrative support as needed, (including but not limited to) managing calendars, scheduling appointments, answering phones, and taking detailed messages.
- Follow up with customers to make sure their needs are being adequately addressed.
- Admin support as needed including all errands and cash deposits.
- Billing/Receiving and Collections/Processing Payments/Invoices.
- Plumbing Knowledge including site plans, estimates, pulling locates and permit applications.
- Scan/File documents and general office duties.
Hostess
Sonnys Real Pit BBQ
DeLand , FL
04.2019 - 12.2019
- Maintaining a clean workstation and assisting with closing duties.
- Efficiently buss tables.
- Welcome and check guests in using the seating chart.
- Provide high customer service to ensure customers have the best experience.
- Learn restaurant seating chart.
Education
High School Diploma -
Daytona State College
DeLand, FL 10.2019
Skills
- QuickBooks
- Communication
- Customer Satisfaction
- Organized
- Multi-tasker
- Ring Central
- Filevine
- Client Centric
Timeline
Receptionist
Rue And Ziffra
08.2021 - 03.2022
Office Assistant
Allen Plumbing
12.2019 - 04.2021
Hostess
Sonnys Real Pit BBQ
04.2019 - 12.2019
High School Diploma -
Daytona State College