Hannah Soto
Lakeland,FL
Summary
Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with hands-on experience in administrative roles.
Overview
3
3
years of professional experience
Work History
Receptionist
Weeks Orthodontics
Orlando, FL
02.2024 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated and recorded customer or client information to maintain accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Shift Supervisor
Starbucks
Lakeland, FL
04.2022 - 02.2024
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Resolved customer complaints and reported issues to senior management.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Encouraged a happy and safe work envenvironment
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL12-2025
Associate of Arts - General Psychology
Polk State College Collegiate High School
Lakeland, FL03-2023
Skills
- Scheduling
- Multi-line phone system operation
- Verbal and written communication
- Customer and client relations
- Positive and professional
- Recordkeeping and bookkeeping
Affiliations
- Volunteers within the community
- Works with schools to host events for kids
Timeline
Receptionist
Weeks Orthodontics
02.2024 - Current
Shift Supervisor
Starbucks
04.2022 - 02.2024
Bachelor of Science - Psychology
University of Central Florida
Associate of Arts - General Psychology
Polk State College Collegiate High School
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