Hannah Tipton
Winchester,KY
Summary
Pick me! Adaptable, Personable and dedicated employee with strong morals and Positive Attitude.
Seasoned District Manager with relevant experience overseeing operations, driving sales, and improving customer service. Strengths include strategic planning, team leadership, problem-solving skills, and a proven ability to increase profitability. Previous roles have resulted in significant improvement in operational efficiency, increased revenue growth, and enhanced staff performance.
Team Player or Solo you can count on me to get the job done satisfactory. I have years of Management, Customer Service and Retail experience. I am a light in the work force and Stand by Integrity, Humility and reliability Cant wait to hear from you!
Overview
11
11
years of professional experience
Work History
District Manager
Scooter's Coffee
Central , KY
08.2021 - Current
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Identified opportunities for process improvement across multiple locations within the district.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Identified and developed top talent to promote performance-oriented culture.
- Mentored team members by demonstrating best practices for sales and customer service.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Coached, developed and motivated team to achieve revenue goals.
Sales Consultant
AT&T Mobility
Winchester, KY
06.2017 - 07.2021
- Listened to customers to understand needs and refer to optimal services.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Prepared and processed contracts and order forms for new and existing customers.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients.
- Trained new employees in policies and procedures.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- MOD (manager on duty) Anytime i was working a shift and a manger was not present i was given codes to be able to act as manager for the day/night.
- Took care of customer problem escalated by other staff members.
- Continued self-education and training to keep up with industry changes and trends.
- Resolved customer complaints by investigating problems, developing solutions and making recommendations to management.
- Performed cold calls to prospective customers to introduce company offerings.
- Analyzed customer needs and preferences to recommend appropriate products.
- Advised customers on best practices when using company products or services.
- Identified areas of improvement within existing processes and procedures.
- Provided detailed product information to customers, including features, prices, and availability.
- Maintained accurate records of all sales activities in the CRM system.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
- Handled credit and debit card payment processing to complete purchasing experience.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Opening Shift Manager
Arbys Restaurant
Winchester, KY
08.2013 - 05.2017
- Opened facility daily and prepared areas for service.
- Counted cash drawer before opening store doors to determine if currency and coin should be added.
- Handled customer service issues and rectified employee problems.
- Analyzed, monitored and maintained inventory.
- Supervised 7-10 employees during busy opening shift, checking orders for accuracy and completing daily check lists and orders.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs daily.
- Performed opening and closing procedures each day.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved problems or concerns to satisfaction of involved parties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Customer Service Representative
Xerox Humana Pharmacy
Lexington, KY
01.2015 - 12.2015
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered questions and informed customers of current sales and promotions.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Helped customers fill Three month supply of medication from our mail order pharmacy.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Documented conversations with customers to track requests, problems and solutions.
- Resolved inquiries to consistently meet performance benchmarks.
Education
High School Diploma -
George Rogers Clark High School
Winchester, KY06.2014
Skills
- Operations Oversight
- Profitability Optimization
- Leadership Development
- Workforce Development
- Employee Scheduling
- Vendor Management
- Budget Preparation
- Interpersonal Communication
- Recruiting and Hiring
- Team Building Practices
- Conflict Management
- Client Relationship Building
- Customer Service
- Training and coaching
- Supply Ordering
- Employee Training
- POS Systems
- Retail Inventory Management
- Payroll Management
- Leading Staff Meetings
- Flexible Schedule
- Multitasking and Organization
- Sales professional
Timeline
District Manager
Scooter's Coffee
08.2021 - Current
Sales Consultant
AT&T Mobility
06.2017 - 07.2021
Customer Service Representative
Xerox Humana Pharmacy
01.2015 - 12.2015
Opening Shift Manager
Arbys Restaurant
08.2013 - 05.2017
High School Diploma -
George Rogers Clark High School