Hannah Wellman
Eaton,OH
Summary
Motivated professional offering a Bachelors of Science in Communications. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Adds value to any organization looking to enhance customer relations.
Overview
7
7
years of professional experience
Work History
Patient Account Representative
Kettering Health Network - Sycamore Hospital
Miamisburg, OH
01.2022 - 03.2022
- Collaborated with relevant parties to resolve billing issues, insurance claims, and patient payments.
- Reviewed flagged items daily and resolved issues.
- Processed refunds, disbursements, and payments.
- Accepted and processed customer payments and applied them toward account balances.
- Interfaced with customers to bring accounts current with suitable repayment plans.
Home Health Medical Assistant
Privately Owned
Eaton, Ohio
12.2018 - 11.2021
- Improved patient outlook and daily living through compassionate care.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Aided with mobility and independence for disabled individual, and continually monitored safety.
- Performed household chores to assist client.
- Assisted patient with personal care to alleviate burden on family members.
Office Administrative Assistant
Roberts Apartments
Oxford, OH
12.2020 - 05.2021
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Collected and maintained careful records of rental payments.
Child Care Provider
Eaton Daycare
Eaton, Ohio
05.2017 - 05.2018
- Assisted children in development of social, communication and problem-solving skills.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Communicated with parents about daily activities and any concerning behaviors.
- Assisted childcare team members in task completion and classroom management.
Student Ambassador
Sinclair Community College
Eaton, Ohio
01.2017 - 05.2017
- Educate visitors about campus life, history, traditions, and achievements
- Answer multi-line phone and transfer calls to the appropriate offices
- Accurately input prospective student information into databases
- Attend outside events to promote college admissions
Nursing Assistant
Vancrest Nursing Home
Eaton, Ohio
05.2016 - 05.2017
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
Sales Associate
Cradle & All
Richmond, IN
08.2015 - 05.2016
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Greets and receives customers in a welcoming manner.
Education
Bachelor of Science - Communication Studies
Indiana University
Bloomington, IN05.2021
Skills
- Patient Care
- HIPAA Compliance
- Insurance Verification
- Interpersonal Communication
- Team Collaboration
- Administrative Support
- Customer Service
- Organization and Time Management
Timeline
Patient Account Representative
Kettering Health Network - Sycamore Hospital
01.2022 - 03.2022
Office Administrative Assistant
Roberts Apartments
12.2020 - 05.2021
Home Health Medical Assistant
Privately Owned
12.2018 - 11.2021
Child Care Provider
Eaton Daycare
05.2017 - 05.2018
Student Ambassador
Sinclair Community College
01.2017 - 05.2017
Nursing Assistant
Vancrest Nursing Home
05.2016 - 05.2017
Sales Associate
Cradle & All
08.2015 - 05.2016
Bachelor of Science - Communication Studies
Indiana University
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