Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Wilbanks

Summary

Dependable customer service professional focused on maintaining guest satisfaction and company growth. Offers strong background utilizing interpersonal skills, training, and independent decision-making skills. Dedicated to creating a positive work environment for coworkers and customers.

Overview

6
6
years of professional experience

Work History

Guest Advocate

Target
10.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Utilized loss prevention procedures to reduce theft and continue company success.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.

Grocery Shopper & Delivery Driver

Instacart
05.2022 - 12.2022
  • Maintain positive relationship with customer and store personal.
  • Processed customer orders using POS and continue product quality through delivery.
  • Obtained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders, track substitutes, and informed customer on changes.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Food Delivery Driver

DoorDash
06.2022 - Current
  • Served customers and stay in constant communication from start to finish.
  • Maintained 4.95/5 rating on 150 orders.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Worked directly with customer on location changes, order updates, and resolve order issues.
  • Ensured food is secured appropriately for customer’s safety and satisfaction.

Morning Meteorologist

News-Press NOW
01.2018 - 05.2022
  • Posted daily weather information to social media platforms to keep public informed.
  • Published forecast blogs, columns, and weekly environmental pieces for newspaper, TV, website using CMS platform.
  • Studied and interpreted synoptic reports, maps, photos and charts charts to weather conditions.
  • Worked in real-time analyzing radar and tracking severe weather while relating to local and regional viewers
  • Created, edited, and produced graphics rundown using Baron Lynx.

Multimedia Journalist

News-Press
01.2018 - 05.2022
  • Research data and conduct interviews with city officials, government personal, business owners, general public
  • Pitched story ideas and follow up with shooting, editing, and producing video using linear editing.
  • Actively pursued live on-air shots during events and community disasters.
  • Established local features ands articles for newspaper and website.
  • Presented developments in stories in live broadcasts and recordings.

Education

B.S. Broadcast Meteorology - Broadcast

Mississippi State University
Starkville, MS

Associates - Applied Sciences

Lewis And Clark Community College
Godfrey, IL

Skills

  • Guest Relations
  • Efficient and Detail-Oriented
  • Care Management
  • Active Communication
  • Adaptable and Flexible
  • Service Promotion
  • Teamwork and Collaboration

Timeline

Guest Advocate

Target
10.2023 - Current

Food Delivery Driver

DoorDash
06.2022 - Current

Grocery Shopper & Delivery Driver

Instacart
05.2022 - 12.2022

Morning Meteorologist

News-Press NOW
01.2018 - 05.2022

Multimedia Journalist

News-Press
01.2018 - 05.2022

B.S. Broadcast Meteorology - Broadcast

Mississippi State University

Associates - Applied Sciences

Lewis And Clark Community College

Similar Profiles

CREATE PROFILE
Hannah Wilbanks