Harley Skinner
Franklin,TN
Summary
Thorough and reliable professional with experience in retail, customer service, and hosting. Demonstrates a strong ability to create positive customer experiences, manage transactions accurately, and support day-to-day store operations in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
The Green Room
Franklin , TN
04.2023 - Current
- Currently working part time (Seasonal/Part Time work since August 2024).
- Greeted customers and helped with product questions, selections, and purchases.
- Delivered personalized customer service by engaging with shoppers to understand their needs and provide guidance on sustainable and ethically sourced products.
- Demonstrated in-depth knowledge of locally made, fair trade, and environmentally responsible merchandise to educate customers and promote conscious consumerism.
- Involved in the in-house production of signature products, including hand-poured candles, sprays, colognes, and essential oils, maintaining high quality and consistency.
- Processed transactions efficiently using point-of-sale systems, enhancing checkout speed.
- Exercised and developed strong social and communication skills by interacting with diverse customers daily.
- Assisted customers with product selection, ensuring a positive shopping experience.
- Resolved customer inquiries and complaints effectively, promoting satisfaction and loyalty.
- Managed inventory levels and restocked shelves, maintaining consistent product availability.
- Collaborated with team members to set up promotional displays and merchandise organization.
Host
Town Tavern Blowing Rock
08.2025 - 12.2025
- Welcomed guests, ensuring a positive first impression and smooth entry experience.
- Managed reservation system, optimizing seating arrangements to improve guest comfort and maximize table turnover.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Coordinated with kitchen and serving staff to ensure timely food service during peak hours, enhancing overall dining experience.
- Monitored wait times, communicating effectively with guests to maintain transparency and trust.
- Handled customer inquiries and concerns, providing prompt resolutions that boosted guest satisfaction.
- Assisted in training new hosts on best practices for customer engagement and workflow management.
- Monitored dining area cleanliness and organization to maintain a pleasant environment.
- Provided information on menu items and daily specials to enhance guest experience.
- Performed opening and closing procedures to ensure smooth daily operations.
Crew Member
Trader Joe's
03.2022 - 04.2023
- Delivered exceptional customer service in fast-paced retail environment, fostering customer loyalty.
- Maintained a clean, organized, and well-stocked store environment, including stocking shelves, rotating products, and setting up displays.
- Designated bagger (due to underage requirements for working cash register) in the fast-paced, chaotic Trader Joe’s atmosphere, rotating efficiently between registers to assist multiple cashiers, ensuring quick checkout flow and exceptional customer service.
- Collaborated with team members to ensure smooth daily operations and uphold a positive, team-oriented work environment.
- Demonstrated product knowledge and enthusiasm for Trader Joe’s brand, helping create a welcoming and engaging shopping experience.
- Adapted quickly to changing tasks and priorities in a fast-paced retail setting, including receiving shipments and assisting with inventory.
- Upheld company standards for food safety, cleanliness, and customer interaction.
- Assisted customers in product selection and check out, enhancing overall shopping experience.
- Maintained store cleanliness and organization, ensuring a welcoming environment.
- Coordinated with team members to efficiently restock shelves and maintain optimal inventory levels.
- Provided training and support to new crew members on store procedures.
Education
High School Diploma -
Centennial High School
Franklin, TNSkills
- Retail sales
- Customer service and engagement
- Inventory management
- Money handling
- Shopify experience
- Store operations
- Multitasking proficiency
- Time management
- Problem-solving
- Teamwork and collaboration
Timeline
Host
Town Tavern Blowing Rock
08.2025 - 12.2025
Retail Sales Associate
The Green Room
04.2023 - Current
Crew Member
Trader Joe's
03.2022 - 04.2023
High School Diploma -
Centennial High School