Harmon "Ellie" Dawson
Georgetown,SC
Summary
Hardworking Student with a part-time work experience and love for sports. Passionate and mature with excellent problem-solving, reliability and communication skills.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Gracefully Fierce Dance Company
08.2023 - Current
- Engaged in pleasant conversations while managing check-in process.
- Maintained, organized, and cleaned front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed all tasks in compliance with company policies and procedures.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Hostess
Debordieu
11.2021 - 09.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Accommodated special seating requests for guests to enhance satisfaction.
- Relayed guest comments or suggestions to manager on duty for further action.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Education
High School Diploma -
Waccamaw High School
Pawleys Island, SC05.2024
Skills
- Problem Solving
- Dependability
- Communication
- Organization
- Customer Service
- Conflict Management
Community Service
- Volunteered as a game coordinator and assistant at a youth baseball tournament
- Volunteered at sporting events concession stands
- Volunteered as a youth recital coordinator for 2 years
Extra Curricular's
- Varsity Softball Team Member (2020-Present)
- Varsity Tennis Team Member (2020-2022)
- Club Member (Pep Club)
- Summer/Travel Softball Team Member (2019-Present)
Languages
Spanish
Limited Working
Timeline
Front Desk Receptionist
Gracefully Fierce Dance Company
08.2023 - Current
Hostess
Debordieu
11.2021 - 09.2023
High School Diploma -
Waccamaw High School
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