Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Harrison Phillips

Dade City

Summary

I consider myself to be a detail-oriented pharmacy technician with expertise in customer relations and problem-solving. I am quick to learn and understand new software, and I communicate effectively with associates and customers. I am committed to enhancing patient care and resolving issues promptly. What I enjoy most about my work is building relationships with my patients and customers by being efficient with their problems and providing helpful information when appropriate.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Publix Pharmacy
Dade City
05.2025 - Current
  • Assisted pharmacists in verifying prescriptions and dosages.
  • Educated patients on medication usage and potential side effects.
  • Collaborated with healthcare team to ensure optimal patient care delivery.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Interpreted and processed medication orders under supervision of pharmacist.

Customer Service Staff Member

Publix
Dade City
08.2017 - 05.2025
  • Assisted customers with inquiries and product recommendations.
  • Resolved customer complaints promptly to enhance satisfaction.
  • Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
  • Maintained cleanliness of sales floor area throughout shift by tidying shelves, vacuuming carpeting.
  • Developed strong customer relationships to encourage repeat business.
  • Trained new staff on customer service protocols and procedures.

Education

Applied Technical Diploma - Emergency Medicine

Pasco-Hernando State College
New Port Richey, FL
05-2024

Associate of Arts -

Pasco-Hernando State College
New Port Richey, FL
08-2019

Career Certificate - Firefighter Certification

Pasco-Hernando State College
New Port Richey, FL

Skills

  • Customer relations
  • Pharmacy software
  • Problem solving
  • Team collaboration
  • Healthcare collaboration
  • Resolving customer issues
  • Data entry accuracy
  • Advanced math skills
  • Proper labeling
  • Confidentiality and HIPAA

Certification

  • Emergency Medical Technician
  • Registered Pharmacy Technician

Affiliations

  • Tennis
  • Golf
  • Hiking

Timeline

Pharmacy Technician

Publix Pharmacy
05.2025 - Current

Customer Service Staff Member

Publix
08.2017 - 05.2025

Applied Technical Diploma - Emergency Medicine

Pasco-Hernando State College

Associate of Arts -

Pasco-Hernando State College

Career Certificate - Firefighter Certification

Pasco-Hernando State College

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