Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harsh Malik

Santa Clara,CA

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

2
2
years of professional experience

Work History

Sales Associate

Seven Eleven
San Jose, California
05.2023 - 11.2024
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Tracked sales performance metrics to identify trends in the market place.
  • Developed promotional strategies to increase sales volume.
  • Suggested ideas for improving store operations and increasing profits.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.

Education

Master of Psychology - Science Education

UA92
Manchester
01-2022

Associate of Business Administration - Business Accountancy

Hartron
Kaithal
03-2021

Skills

  • Retail loss prevention
  • Upselling
  • Exceeds sales goals
  • Multi-tasking strength
  • Reliable and punctual
  • Sales trends
  • Meeting deadlines
  • Relationship selling
  • Positive and professional
  • Excellent people skills
  • Cleaning techniques
  • Exceptional customer service
  • Retail merchandising expertise
  • Sales expertise
  • Verbal/written communication
  • Written and oral communication skills
  • Adapt to diverse groups
  • Problem-solving skills

Timeline

Sales Associate

Seven Eleven
05.2023 - 11.2024

Master of Psychology - Science Education

UA92

Associate of Business Administration - Business Accountancy

Hartron
Harsh Malik