Harsh Kumar Garg
Indianapolis,IN
Summary
Dynamic Dispatch Manager with proven expertise at Shree Shyam Transport LLC, skilled in workflow planning and DOT compliance. Successfully optimized fleet management, enhancing delivery efficiency and customer satisfaction. Adept at budgeting and financial management, with a strong focus on achieving operational excellence and team collaboration.
Overview
3
3
years of professional experience
Work History
Dispatch Manager
Shree Shyam Transport Llc
Greenwood, Indiana
02.2025 - Current
- Assisted in coordinating daily dispatch operations to ensure timely deliveries.
- Learned scheduling software to optimize fleet management and resource allocation.
- Supported team in tracking shipments and resolving delivery issues efficiently.
- Maintained accurate records of dispatch activities for compliance and reporting purposes.
CDL Truck Driver
Fed Ex Ground
Indianapolis, IN
01.2024 - 02.2025
- Operated commercial vehicles safely and efficiently, adhering to all traffic laws and regulations.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with DOT standards.
- Delivered freight to various locations while maintaining delivery schedules and customer satisfaction.
- Maintained accurate logs of hours worked, miles driven, and fuel consumption using electronic logging devices (ELDs).
Call Representative
Dabur Transport Llc
Greenwood, IN
02.2023 - 01.2024
- Managed high-volume inbound calls, ensuring prompt and effective customer service responses.
- Resolved customer inquiries by identifying needs and providing tailored solutions.
- Documented interactions in CRM system, maintaining accurate records for future reference.
- Collaborated with team members to streamline call handling processes and improve efficiency.
Store Manager
Bp Gas Station
Indianapolis, IN
02.2022 - 02.2023
- Oversaw daily operations to ensure efficient store management and customer satisfaction.
- Trained and mentored staff to enhance performance and service quality.
- Implemented inventory control measures, reducing stock discrepancies effectively.
- Analyzed sales trends to optimize product placement and promotional strategies.
Education
Bachelor of Science - Computer And Information Sciences
Kwantlen Polytechnic University
Vancouver, BCHigh School Diploma - Science
Partap Public School
India04.2020
Skills
- Workflow planning
- Route planning
- Phone dispatch
- DOT compliance
- Labor cost control
- Budgeting and financial management
Languages
Hindi
Native or Bilingual
English
Professional Working
Timeline
Dispatch Manager
Shree Shyam Transport Llc
02.2025 - Current
CDL Truck Driver
Fed Ex Ground
01.2024 - 02.2025
Call Representative
Dabur Transport Llc
02.2023 - 01.2024
Store Manager
Bp Gas Station
02.2022 - 02.2023
Bachelor of Science - Computer And Information Sciences
Kwantlen Polytechnic University
High School Diploma - Science
Partap Public School