Hashiem Wilson
Philadelphia,PA
Summary
Professional with strong background in enhancing customer satisfaction and driving impactful guest experiences. Skilled in effectively communicating, problem-solving, and adapting to dynamic environments. Strong focus on team collaboration and achieving measurable results. Known for reliability, flexibility, and positive approach to meeting evolving needs.
Overview
25
25
years of professional experience
Work History
Guest Experience Specialist
Bob's Discount Furniture
Willow Grove, PA
11.2023 - 10.2025
- Communicated with customer support for clarity on questions that were not answered in the online FAQs
- Built rapport with clients by providing quality customer service and problem solving
- Streamlined inventory management to eliminate the need for stock replenishment
- Managed guest inquiries and complaints, ensuring timely resolution and positive outcomes.
- Collaborated with sales teams to create engaging in-store experiences for customers.
- Increased sales by 40% through upsells and cross-selling of additional products and services
- Enhanced customer satisfaction through personalized service and proactive problem-solving.
Demolition Worker
Halal Hustler LLC
Philadelphia, PA
09.2000 - 10.2023
- Used hand tools, power tools, and machinery to demolish structures.
- Removed Debris, load it into containers, and clean up chemical spills.
- Followed safety procedures by wearing safety equipment like gloves, goggles, and respirators.
- Communicated with the Site Supervisors, and team members.
- Opened up a hole in the wall, dug down, and constructed a new walkway
- Earned the trust of all [x] clients by maintaining a high level of customer satisfaction
- Collaborated with team members to streamline demolition processes and improve efficiency.
- Implemented innovative techniques to minimize environmental impact during demolition activities.
Education
High School Diploma - Architecture
Charter High School for Architecture and Design
Philadelphia, PA06.2017
Skills
- Customer service
- Time management
- Communication skills
- Hospitality
- Front desk
- Sales
- Power tools
- Guest relations
- Strong interpersonal skills
- Tech-savviness
Timeline
Guest Experience Specialist
Bob's Discount Furniture
11.2023 - 10.2025
Demolition Worker
Halal Hustler LLC
09.2000 - 10.2023
High School Diploma - Architecture
Charter High School for Architecture and Design