HASSANE IHERKOUCHNE
Orlando
Summary
Accomplished and energetic personal with a solid history of achievement in hospitality. Organized and experienced in restaurant environments. Track record of contributing to customer satisfaction, business operations and team needs. Successful at keeping tables turning over efficiently to boost volume and sales opportunities.
Overview
20
20
years of professional experience
Work History
Bartender Trainer
Walt Disney World Resort
Orlando
11.2022 - Current
- Contributed to training programs for bartenders at a major theme park resort.
- Led workshops to enhance cocktail preparation and service techniques.
- Demonstrated proper use of bar equipment and safety protocols.
- Participated in cultural representation at the Moroccan pavilion at Epcot .
SERVER/BARTENDER
Paramount Hospitality
Winter Garden
12.2020 - 09.2022
- Company Overview: The Grove Resort
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- The Grove Resort
WAITER/BARTENDER
Universal Orlando Resort
Orlando
12.2015 - 02.2020
- Company Overview: Authentic Italian kitchen from scratch
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Maintained understanding of menu items to answer patron questions regarding food, drinks and preparation methods.
- Authentic Italian kitchen from scratch
SALES REPRESENTATIVE
Holiday Inn Club Vacations
Kissimmee
08.2016 - 05.2018
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Developed and implemented sales strategies to increase revenue.
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
BARTENDER
Raglan Road Irish Pub
Lake Buena Vista
03.2016 - 11.2017
- Company Overview: Disney Springs
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes.
- Prepared beverages and cocktails according to mixing and presentation standards and recipes.
- Disney Springs
BARTENDER
Walt Disney World Resorts
Vista
08.2015 - 09.2016
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
BARTENDER - CERTIFIED TRAINER
Darden Restaurants
Lake Buena Vista
01.2010 - 12.2015
- Company Overview: Bahama Breeze
- Prepared and served specialty drinks according to standard specs and recipes.
- Trained and helped new team members to efficiently succeed in their role, all in a clear direction and whatever it takes attitude.
- Bahama Breeze
HEAD BARTENDER
EPCOT
Lake Buena Vista
01.2014 - 10.2015
- Company Overview: Spice Road Table
- Managed the bar liquor and supplies inventory and arranged inventory for special events and make supplies readily available to my team.
- Grew sales significantly and boosted profits by applying proactive management strategies and enhancing sales training.
- Prepared beverages and cocktails according to mixing and presentation standards and recipes.
- Spice Road Table
WAITER
Accor Hotels
Marrakesh
09.2005 - 08.2006
- Company Overview: Sofitel Marrakesh
- Ensured all guests have a pleasant and memorable dining experience.
- Describe and recommend wines to customers. Inform customers of daily specials.
- Achieved weekly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Sofitel Marrakesh
Education
ASSOCIATE OF ARTS - HUMANITIES
Université Ibnou Zohr - Présidence
Agadir, Massa, Draa07.2003
DIPLOMA - RESTAURANT AND HOSPITALITY MANAGEMENT
07.2002
Timeline
Bartender Trainer
Walt Disney World Resort
11.2022 - Current
SERVER/BARTENDER
Paramount Hospitality
12.2020 - 09.2022
SALES REPRESENTATIVE
Holiday Inn Club Vacations
08.2016 - 05.2018
BARTENDER
Raglan Road Irish Pub
03.2016 - 11.2017
WAITER/BARTENDER
Universal Orlando Resort
12.2015 - 02.2020
BARTENDER
Walt Disney World Resorts
08.2015 - 09.2016
HEAD BARTENDER
EPCOT
01.2014 - 10.2015
BARTENDER - CERTIFIED TRAINER
Darden Restaurants
01.2010 - 12.2015
WAITER
Accor Hotels
09.2005 - 08.2006
ASSOCIATE OF ARTS - HUMANITIES
Université Ibnou Zohr - Présidence