Hattie Outlaw
Hartford,CT
Summary
Dedicated receptionist with strong skills in multi-line phone management and appointment scheduling. Known for creating welcoming environments and ensuring professional communication with clients.
Overview
20
20
years of professional experience
Work History
Receptionist
Bartholomew Company
Hartford, CT
11.2015 - 04.2026
- Greeted clients and visitors warmly, creating positive first impressions for Bartholomew Company.
- Managed multi-line phone system, directing calls to appropriate staff efficiently.
- Scheduled and confirmed appointments, effectively managing a complex calendar for multiple staff members.
- Maintained organized reception area, ensuring professionalism at all times.
- Coordinated office supplies inventory and placed orders, ensuring uninterrupted operational support.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail daily, ensuring timely distribution to correct personnel.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Shift Leader
Dunkin Donuts
Hartford, CT
04.2006 - 11.2015
- Trained new staff on food preparation and customer service standards.
- Supported new employee training by providing guidance on operational procedures. new employees on shift operations.
- Supervised and led employees to maintain productivity and customer service levels.
- Resolved customer complaints promptly and professionally.
- Verified cash drawer accuracy during opening and closing shifts to maintain financial accountability.
- Managed inventory levels and organized stock to ensure optimal product availability.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Maintained an organized work environment by delegating tasks to staff.
- Assisted general manager in implementing operational strategies and company initiatives.
Education
Medical Assistant - Medical Assistant
Fox Institute of Business
West Hartford, CT05-2012
High School Diploma -
Hartford Public High School
Hartford, CT 06-2001
Skills
- Multi-line phone management
- Appointment scheduling
- Confidential file management
- Payment processing
- Client information organization
- Data inputting
- Customer service excellence
- Telephone management
- Positive and professional
Timeline
Receptionist
Bartholomew Company
11.2015 - 04.2026
Shift Leader
Dunkin Donuts
04.2006 - 11.2015
Medical Assistant - Medical Assistant
Fox Institute of Business
High School Diploma -
Hartford Public High School