Hayden Baggett
Raleigh,NC
Summary
Shift Manager with a proven track record at Masons Famous Lobster Rolls, excelling in employee training and inventory management. Adept at enhancing customer service and ensuring compliance with health and safety standards. Recognized for effective team collaboration and problem-solving skills, driving operational efficiency and fostering a positive work environment. The youngest employee promoted to a shift-managing position. This shows responsibility and trust.
Overview
3
3
years of professional experience
Work History
Shift Manager/Key Holder
Masons Famous Lobster Rolls
Raleigh/Cary, NC
07.2022 - 06.2024
- Provided training on store policies, procedures, and standards to new hires and existing staff.
- Monitored inventory levels to ensure sufficient stock was available at all times, as well as handling stock deliveries.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Maintained detailed records of employee performance reviews and disciplinary actions taken.
- Ensured proper opening and closing procedures were followed daily.
- Handled bank deposits and security procedures to support store opening and closing.
- Resolved customer inquiries and complaints requiring management-level escalation.
Cook
Masons Famous Lobster Rolls
Raleigh, NC
08.2021 - 06.2022
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Worked the register and had a lot of customer interaction
- Adhered to food safety standards when storing and preparing foods.
- Monitored stock levels of food items.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Operated grills, fryers and broilers to cook items to quality guidelines.
Education
MBA - Management
East Carolina University
Greenville, NC05-2028
High School Diploma -
Cardinal Gibbons Highschool
Raleigh, NC05-2024
Skills
- Employee training
- Inventory management
- Customer service
- Data analysis
- Project management
- Team collaboration
- Health and safety
- POS operations
- Knife skills
- Problem-solving
- Cash handling
- Workplace safety
- Opening and Closing Restaurants
References
References available upon request.
Timeline
Shift Manager/Key Holder
Masons Famous Lobster Rolls
07.2022 - 06.2024
Cook
Masons Famous Lobster Rolls
08.2021 - 06.2022
MBA - Management
East Carolina University
High School Diploma -
Cardinal Gibbons Highschool
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