Hayden Mantei
Stevensville,MI
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server
The Strand Brewery
03.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Head Food Runner
Timothy's Restaurant
01.2021 - 07.2022
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleaned and sanitized food preparation and serving areas.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Restocked food supplies in kitchen and organized storage areas.
- Greeted customers and provided outstanding customer service.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Answered customer questions about food and beverage items and assisted with menu selections.
Education
High School Diploma -
Lakeshore High School
Stevensville, MI05.2021
No Degree - Real Estate
Holloways Real Estate Institute Inc.
Grand Rapids, MI01.2023
Skills
- Menu Memorization
- Table Setting Arrangements
- Guest Relations Management
- Stocking and Replenishing
- Cash Handling
- High-Volume Dining
Hobby
Car Detailing
Timeline
Server
The Strand Brewery
03.2023 - Current
Head Food Runner
Timothy's Restaurant
01.2021 - 07.2022
High School Diploma -
Lakeshore High School
No Degree - Real Estate
Holloways Real Estate Institute Inc.
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