Hayle Foster
Texarkana,AR
Overview
6
6
years of professional experience
Work History
Patient Access Specialist
Genesis Primecare
Atlanta, TX
12.2022 - Current
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Maintained accurate records of patient registration information in electronic health record system.
- Collaborated with clinical staff to ensure timely processing of orders for tests, treatments and procedures.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Provided directions and information to patients and families, enhancing their hospital experience.
Patient Services Operator
Genesis Primecare
Atlanta, TX
11.2021 - 12.2022
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Verified caller identification before transferring calls or releasing confidential information.
- Routed emergency calls to the appropriate department or personnel.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Accurately transcribed message details and promptly relayed to appropriate recipients.
Switchboard Operator
Texarkana College
Texarkana, TX
08.2019 - 10.2021
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Verified caller identification before transferring calls or releasing confidential information.
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Routed emergency calls to the appropriate department or personnel.
- Greeted visitors in a professional manner when they arrived at the switchboard station.
- Completed connections between callers, departments and professionals.
- Operated telephone switchboard to provide information, take messages and forward calls.
Education
Associate of Arts - General Studies
Texarkana College
Texarkana, TX04-2021
Skills
- Appointment scheduling
- HIPAA compliance
- Insurance verification
- Customer service
- Communication skills
- Data entry
- Attention to detail
- Multiline phone operation
- Front desk operations
- Medical terminology expertise
Timeline
Patient Access Specialist
Genesis Primecare
12.2022 - Current
Patient Services Operator
Genesis Primecare
11.2021 - 12.2022
Switchboard Operator
Texarkana College
08.2019 - 10.2021
Associate of Arts - General Studies
Texarkana College