Overview
Work History
Education
Skills
Timeline
Generic

Hayle Foster

Texarkana,AR

Overview

6
6
years of professional experience

Work History

Patient Access Specialist

Genesis Primecare
Atlanta, TX
12.2022 - Current
  • Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
  • Maintained accurate records of patient registration information in electronic health record system.
  • Collaborated with clinical staff to ensure timely processing of orders for tests, treatments and procedures.
  • Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Provided directions and information to patients and families, enhancing their hospital experience.

Patient Services Operator

Genesis Primecare
Atlanta, TX
11.2021 - 12.2022
  • Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
  • Verified caller identification before transferring calls or releasing confidential information.
  • Routed emergency calls to the appropriate department or personnel.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Accurately transcribed message details and promptly relayed to appropriate recipients.

Switchboard Operator

Texarkana College
Texarkana, TX
08.2019 - 10.2021
  • Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
  • Verified caller identification before transferring calls or releasing confidential information.
  • Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
  • Routed emergency calls to the appropriate department or personnel.
  • Greeted visitors in a professional manner when they arrived at the switchboard station.
  • Completed connections between callers, departments and professionals.
  • Operated telephone switchboard to provide information, take messages and forward calls.

Education

Associate of Arts - General Studies

Texarkana College
Texarkana, TX
04-2021

Skills

  • Appointment scheduling
  • HIPAA compliance
  • Insurance verification
  • Customer service
  • Communication skills
  • Data entry
  • Attention to detail
  • Multiline phone operation
  • Front desk operations
  • Medical terminology expertise

Timeline

Patient Access Specialist

Genesis Primecare
12.2022 - Current

Patient Services Operator

Genesis Primecare
11.2021 - 12.2022

Switchboard Operator

Texarkana College
08.2019 - 10.2021

Associate of Arts - General Studies

Texarkana College

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Hayle Foster