Hayley D'Leon
Laguna Niguel,CA
Summary
Dedicated retail store manager with 10+ years experience, known for strong work ethic, efficiency, outgoing energy and a proven track record of leading successful sales teams and stores to reaching sales and KPI goals.
Overview
11
11
years of professional experience
Work History
STORE MANAGER
The Cotton On Group
Irvine Spectrum Center CA
04.2022 - Current
- Lead team of assistant managers, key holders and sales associates to achieve sales and KPI goals maintaining ranking under the top 3 stores in the world.
- Responsible for keeping store adhering to company vision, core values and established policies and procedures
- Develop and maintain a positive, inclusive and supportive work culture for store team.
- Extended assignments including district management, video walk through of floor plans, visual merchandise, management and KPI training.
- Ambassador for the Cotton On Foundation.
- Flagship location.
STORE MANAGER
Lovisa
Irvine Spectrum Center CA
06.2020 - 04.2022
- Managed a team of stylists and key holders, ensuring exceptional levels of customer service.
- Responsible for spearheading achievement of store's target sales and KPI goals.
- Oversaw all aspects of store operations, including inventory management, budgeting and scheduling.
- Flagship location.
SALES GUIDE
Seventh Sense Botanical Therapy
The Shops at Mission Viejo CA
05.2019 - 05.2020
- Coached and developed the store team to provide consistent and flawless execution of the Seventh Sense experience
- Ensured a unique, welcoming customer experience that met each individual's needs
- Responsible for building and supporting the Seventh Sense brand and culture.
Assistant Store Manager/Key Holder
Tuesday Morning Inc.
San Clemente, CA
01.2014 - 12.2018
- Developed and trained store teams to drive sales, customer service, and an excellent store condition
- Foster a work environment in which associates are encouraged to communicate creative and innovative ideas
- Oversee accuracy of record-keeping to include cash handling, sales, refund receipts, and returns.
Education
BACHELORS OF ARTS - PUBLIC ADMINISTRATION
San Diego State University
San Diego, CA01.2022
Skills
- Sales
- Team Leadership & Communication
- Interpersonal Management
- Customer Service
- Visual Merchandising
- Inventory Management
- Budget Analysis
- Loss Prevention
- Decision-making
- Commercial Awareness
- Payroll
- Recruiting & Development
Timeline
STORE MANAGER
The Cotton On Group
04.2022 - Current
STORE MANAGER
Lovisa
06.2020 - 04.2022
SALES GUIDE
Seventh Sense Botanical Therapy
05.2019 - 05.2020
Assistant Store Manager/Key Holder
Tuesday Morning Inc.
01.2014 - 12.2018
BACHELORS OF ARTS - PUBLIC ADMINISTRATION
San Diego State University