- High-Intensity Interval Training
- Team Sports
- Gym Workouts
- Playing Sports
- Learning new cooking techniques and expanding my culinary skills
- Reading
- Music
Haylie Williams
Sellersburg,IN
Summary
Proficient 911 Dispatcher with expertise in emergency response coordination and crisis management. Known for fostering teamwork and collaboration, enhancing operational efficiency, and providing calm, decisive support during high-stress situations. Committed to ensuring public safety through effective communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Clark County 911
Charlestown, IN
03.2023 - Current
- Managed emergency calls, assessing situations to dispatch appropriate resources promptly.
- Coordinated communication between first responders and callers to ensure efficient information flow.
- Utilized CAD software to track incidents and maintain accurate records of dispatch operations.
- Provided critical support during high-stress situations, demonstrating calmness and decisiveness.
- Conducted training sessions for new dispatchers, enhancing team performance and operational knowledge.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Reduced risks and emergency response issues by observing public safety field units.
Education
High School Diploma -
Henryville High School
Henryville, INHigh School Diploma -
Prosser
New Albany, INFire 1 - Fire Rescue
Prosser
New Albany, IN02-2027
Fire 2 - Fire Rescue
Prosser
New Albany, IN02-2027
Hazmat - Fire Rescue
Prosser
New Albany, IN02-2027
Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Teamwork and collaboration
- Stress tolerance
- Crisis management
- Police and fire procedures
- Public safety awareness
- Emergency medical instruction
- CPR and first aid
- Emergency medical dispatch (EMD)
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- CPR certified
- Communication Skills 1
- Communication Skills 2
- Cybersecurity Incident Response
- Leadership Essentials
- 911 Heros Diabetes
- SIDS Awareness & Education
- Autism Spectrum Disorder
- CPAP for EMTS
- Anaphylaxis and Epinephrine for EMT
Interests
Timeline
911 Dispatcher
Clark County 911
03.2023 - Current
High School Diploma -
Henryville High School
High School Diploma -
Prosser
Fire 1 - Fire Rescue
Prosser
Fire 2 - Fire Rescue
Prosser
Hazmat - Fire Rescue
Prosser