Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Hazel Abel

Burbank,CA

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

22
22
years of professional experience

Work History

Receptionist

Ivy Park At Burbank
Burbank, CA
12.2020 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.

Lead School Bus Driver

Richmond County Schools
Augusta , GA
08.2004 - 05.2020
  • Maintained State driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Drove bus along assigned route, picking up students.
  • Assessed bus condition and maintained brakes, wipers, gas levels and cleanliness.
  • Held special assemblies to explain rules and emergency bus procedures to students.
  • Escorted students across streets and roadways and guided older children across streets.
  • Monitored bus heating, lighting and ventilation systems.

Assistant Store Manager

RaceTrac
Augusta , GA
03.2000 - 08.2004
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

Education

Diploma - Required

Eisenhower Senior High School
Rialto, CA
06.1995

Skills

  • Visitor and Customer Relations
  • Positive Attitude and Energetic
  • Security Awareness
  • Call Answering and Routing
  • Travel Planning
  • Greeting and Seating Clients

Timeline

Receptionist

Ivy Park At Burbank
12.2020 - Current

Lead School Bus Driver

Richmond County Schools
08.2004 - 05.2020

Assistant Store Manager

RaceTrac
03.2000 - 08.2004

Diploma - Required

Eisenhower Senior High School

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Hazel Abel