Julius Watkins
Altamonte Springs,FL
Summary
Professional with significant expertise in assessing and managing insurance claims. Known for strong analytical skills, effective communication, and keen eye for detail. Reliable team player who adapts to changing needs and consistently drives results. Expertise in damage assessment, negotiation, and customer service ensures accurate and efficient claim resolution.
Overview
7
7
years of professional experience
Work History
Auto Damage Adjuster
GEICO
03.2024 - Current
- Managed a large caseload of auto damage claims, ensuring prompt resolution while maintaining high-quality standards in all aspects of handling each case.
- Documented all findings in concise reports.
- Examined photographs and surveillance and any other documents relating to claims.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Created detailed assessments of damages to property and vehicles.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
Relationship Advisor
Addition Financial Credit Union
11.2022 - 03.2024
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Assisted branch management in implementing new policies and procedures, ensuring smooth transitions for both staff and clients.
Licensed Service Representative
AllState
01.2022 - 10.2022
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered outstanding support, assisting customers in navigating complex product offerings and services.
- Collaborated with underwriters to ensure accurate risk assessment and policy pricing, maintaining compliance with industry regulations.
Claims Service Representative
H&R Block
09.2018 - 12.2021
- Enhanced customer satisfaction by efficiently processing and resolving claims in a timely manner.
- Conducted thorough investigations into complex claims situations, ensuring fair outcomes for all parties involved.
- Streamlined the audit process for faster completion and more accurate results.
- Conducted comprehensive audits, uncovering hidden assets or unreported income to ensure proper taxation was enforced according to regulations.
- Aided senior management in decision-making processes by providing well-researched recommendations based on comprehensive data analysis.
Education
Bachelor of Science -
University of Central Florida
Orlando, FLAssociate of Science -
Seminole State College of Florida
Sanford, FLSkills
- Integrity and ethics
- Claims processing proficiency
- Estimating repair costs
- Damage assessment expertise
- Insurance regulations knowledge
- Claims investigation
- Bookkeeping
- Fraud detection
- Claims process explanation
- Teamwork and collaboration
- Customer service
- Excellent communication
- Organizational skills
- Adaptability and flexibility
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Auto Damage Adjuster
GEICO
03.2024 - Current
Relationship Advisor
Addition Financial Credit Union
11.2022 - 03.2024
Licensed Service Representative
AllState
01.2022 - 10.2022
Claims Service Representative
H&R Block
09.2018 - 12.2021
Bachelor of Science -
University of Central Florida
Associate of Science -
Seminole State College of Florida
License
- 6-20 All Lines Adjuster
- 20-44 Property and Casualty Personal Lines
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