Heather Barbeau
Bridgeton,MO
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
26
26
years of professional experience
1
1
Certification
Work History
GENERAL MANAGER
RUBY TUESDAYS
03.1998 - Current
- Directed comprehensive sales efforts to exceed revenue targets consistently, including implementing catering and delivery services, while maintaining customer satisfaction levels.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Managed budget implementations, employee reviews, training, and schedules.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Communicate company initiatives and tactics to drive sales and profitability
- Conduct regular one-on-one's and follow-up with Managers and Team Members.
- Adhere to company policies, procedures, all state and federal wage and hour regulations, and restaurant filing responsibilities. Control funds, bank deposits, and payroll.
- Demonstrates strong verbal and written communication skills.
Education
Bachelor of Science - Education
Harris-Stowe State University
St Louis, MO2002
Skills
- Labor and inventory Cost Controls
- Staff Training, Coaching and Development
- Time Management
- Efficient Multi-Tasker, Adaptability, and Delegation Skills
- Empathy and Understanding
- Point of Sale (POS) System Operation
- Money Handling
- Kitchen Equipment Operation and Maintenance
- Consistently Meet Goals
- Food Safety & Sanitation Standards
- Customer Service
Certification
- Servsafe ; Manager food Handler Certification
- Servsafe Proctor
Timeline
GENERAL MANAGER
RUBY TUESDAYS
03.1998 - Current
Bachelor of Science - Education
Harris-Stowe State University
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