Heather Bell
Summary
Dynamic professional with a proven track record at Intermountain Healthcare, excelling in customer service and technical troubleshooting. Recognized for resolving patient issues with empathy and creativity, while enhancing team performance through effective communication and collaboration. Committed to continuous improvement and delivering exceptional results in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
PSR
Intermountain Healthcare
WVC, USA
06.2022 - Current
- Completed day-to-day duties accurately and efficiently. I contributed ideas to enhance team outcomes and performance.
- Scheduled patient appointments, sent messages to providers for the patient, and provided updates to the patient.
- I was able to resolve many patients' issues with knowledge and empathy.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized technical skills and expertise to troubleshoot problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
Education
High School Diploma -
West Jordan High School
Utah07-2001
Some College (No Degree) -
SLCC
UtahSkills
- Conflict resolution
- Customer relationship management
- Technical troubleshooting
- Team collaboration
- Time management
- Training and development
- Effective communication
- Problem solving
- Empathetic listening
- Relationship building
- Creative solutions
- Adaptable teamwork
- Troubleshooting
- Data entry
- EMR/Epic operation knowledge
- Customer service
- Good Telephone Etiquette
Certification
- Dental Assisting
- E learning certificates
Accomplishments
- Honor roll student
Timeline
PSR
Intermountain Healthcare
06.2022 - Current
High School Diploma -
West Jordan High School
Some College (No Degree) -
SLCC