Heather Bryan
Scottsdale,AZ
Summary
Dynamic General Manager with a proven track record at California Pizza Kitchen, excelling in team building and quality management. Achieved significant revenue growth through innovative marketing strategies and enhanced employee morale via recognition programs. Skilled in verbal communication and contract negotiation, driving operational excellence and client satisfaction.
Overview
29
29
years of professional experience
Work History
General Manager
Rusconi's American Kitchen
11.2021 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
General Manager
Oregano's
09.2019 - 10.2021
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Realtor
Coldwell Banker
08.2018 - 11.2019
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Compared recently sold area properties to determine competitive market prices.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
General Manager
Hotel Valley Ho
02.2012 - 02.2018
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Manager
Ruth's Chris Steakhouse
03.2008 - 02.2012
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Senior General Manager
California Pizza Kitchen
06.1996 - 01.2008
- Negotiated favorable contracts with vendors and suppliers, securing advantageous terms that positively impacted the bottom line.
- Boosted employee morale through recognition programs that acknowledged outstanding contributions to company success.
- Drove revenue growth with targeted marketing campaigns designed to increase brand awareness among potential customers.
- Championed customer-centric approaches for better service delivery, resulting in increased client retention rates and positive brand reputation.
Education
Associate of Arts - Business
Kansas University
Lawrence, KS05-1984
Skills
- Team building
- Goal setting
- Quality management
- Verbal and written communication
Timeline
General Manager
Rusconi's American Kitchen
11.2021 - Current
General Manager
Oregano's
09.2019 - 10.2021
Realtor
Coldwell Banker
08.2018 - 11.2019
General Manager
Hotel Valley Ho
02.2012 - 02.2018
Manager
Ruth's Chris Steakhouse
03.2008 - 02.2012
Senior General Manager
California Pizza Kitchen
06.1996 - 01.2008
Associate of Arts - Business
Kansas University