Heather Caddell
Northlake,TX
Summary
Professional Property Management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in staff management, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
10
10
years of professional experience
Work History
Property Manager
Highmark Residential
02.2024 - Current
- Maintain and manage Property for ownership.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Manage and maintain staff.
- Managed budget effectively, filling out reports and budgeting for yearly financials.
- Weekly reports/calls with asset managers on property status.
Assistant Property Manager
Grand Peaks
01.2023 - 02.2024
- Followed up on delinquent tenants.
- Coordinated move-ins and move-outs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Provided excellent customer service.
Assistant Property Manager
WAK Management
08.2020 - 01.2023
- Followed up on delinquent tenants and coordinated collection procedures. Post Money/debt.
- Coordinated move-ins and move-outs. Processed security deposit refunds.
- Verified income, assets, and expenses.
- Provided excellent customer service.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
Leasing Agent
Oxford Management
08.2019 - 08.2020
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Distributed and followed up on tenant renewal notices.
- Ensured compliance with fair housing laws and company policies.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
Leasing Agent
Lakeview Apartments
03.2015 - 03.2019
- Leasing vacant units
- Renewals
- Showing units
- Walking Ready apartments
Education
High School Diploma -
Bowell High School
SaginawSkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Staff management
- Occupancy management
- Marketing and advertising
- Onesite, Resman, Yardi, LRO etc
Timeline
Property Manager
Highmark Residential
02.2024 - Current
Assistant Property Manager
Grand Peaks
01.2023 - 02.2024
Assistant Property Manager
WAK Management
08.2020 - 01.2023
Leasing Agent
Oxford Management
08.2019 - 08.2020
Leasing Agent
Lakeview Apartments
03.2015 - 03.2019
High School Diploma -
Bowell High School
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