Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Charrette

Roseville,MI

Summary

Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.

Overview

15
15
years of professional experience

Work History

Patient Care Coordinator

Pulmonary and Critical Care Associates
11.2022 - Current
  • Managed patient appointments, scheduling procedures, and coordinating with medical staff to optimize efficiency.
  • Provided customer service by addressing patient inquiries, resolving concerns, and ensuring satisfaction.
  • Assisted patients in understanding their treatment options, explaining procedures, risks, benefits, and alternatives.
  • Performed administrative tasks such as data entry, billing coordination, insurance verification.
  • Implemented efficient systems for managing patient flow within the clinic.


Guest Service Representative

Detroit Tigers
04.2017 - Current
  • Greeted fans as they entered the ballpark or restricted areas.
  • Manned suite access points to insure no one entered who was not supposed to.
  • Answered fan questions.
  • Helped calm frustrated guests down.
  • Helped resolve issues a fan may have.
  • Wrote out first game, birthday, "great catch' " or anniversary certificates.
  • Ran wheelchairs from the gates to the fans assigned seats, and back to the gate if needed.
  • Ran the Ferris Wheel and Carousel.
  • Took payments for the Ferris Wheel and Carousel.

Medical Receptionist

MHP Internal Medicine
02.2017 - 11.2022
  • Answered a multiline phone system for a busy Internal Medicine office.
  • Checked patients in when they arrived, scanning identification and insurance cards when needed.
  • Check patients out when leaving, scheduling their return appointments, collecting copays and balances.
  • Prepared charts for the up coming days.
  • Insurance verification.
  • Prior authorizations for testing or medications when necessary.
  • Separated incoming fax correspondences to the appropriate Doctor or staff member, and faxed back signed correspondences.


Medical Receptionist

Warren Gastroenterology
09.2015 - 02.2017
  • Answered a multiline phone system for a busy multi doctor/multi specialty practice.
  • Checked patients in when they arrived, scanning identification and insurance cards when needed.
  • Checked patients out when leaving, scheduling return appointments, collecting copays and balances.
  • Prepared charts for the up coming days.
  • Insurance verification.
  • Filled prescriptions, prior authorizations for medications when needed.
  • Scheduled procedures when needed.

Medical Receptionist/Medical Records Clerk

Shores Primary Care
09.2010 - 09.2015
  • Answered a multiline phone system for a busy internal medicine clinic.
  • Checked patients in when they arrived, copying identification and insurance cards when needed.
  • Checked patients out when leaving, scheduling return appointments, collecting copays and balances.
  • Pulled charts for the up coming days.
  • Insurance verification.
  • Organized and filed loose-leaf paperwork and documentations.
  • Filed charts back.
  • Reviewed files to check for completion and accuracy.
  • Pulled charts for messages to the doctors.
  • Maintained inventory of file room supplies such as paper products, stamps, folders, labels ect.
  • Faxed or mailed correspondences.
  • Made new charts as needed

Education

High School Diploma -

Roseville High School
Roseville, MI
06-2005

Skills

  • Organizational skills
  • Administrative experience
  • Medical office experience
  • Data entry
  • Insurance verification
  • Appointment scheduling
  • Attention to detail
  • Patient care coordination
  • Microsoft Office
  • Computer skills with EMR

Timeline

Patient Care Coordinator

Pulmonary and Critical Care Associates
11.2022 - Current

Guest Service Representative

Detroit Tigers
04.2017 - Current

Medical Receptionist

MHP Internal Medicine
02.2017 - 11.2022

Medical Receptionist

Warren Gastroenterology
09.2015 - 02.2017

Medical Receptionist/Medical Records Clerk

Shores Primary Care
09.2010 - 09.2015

High School Diploma -

Roseville High School

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