Heather D'Andrea
Erie,PA
Summary
Result and relationship driven sales professional with expertise in customer relationship management, sales pipeline management, and complex problem solving. Proven ability to enhance customer satisfaction and optimize service delivery on a daily and monthly basis.
Overview
8
8
years of professional experience
Work History
Sales Professional
BSN SportsErie
Erie, Pennsylvania
10.2022 - Current
- Utilize company CRM systems to manage sales pipelines and track opportunities accurately.
- Identify customer needs promptly and efficiently to enhance satisfaction.
- Provide excellent service through face-to-face and phone interactions.
- Maintain up-to-date knowledge of product offerings and market trends.
- Leverage advanced technical skills to troubleshoot complex issues and implement solutions.
Graduate Assistant Volleyball
Alfred University - College Of Business
Alfred, New York
08.2021 - 05.2022
- Collaborated with coaching staff on practice planning, film analysis, recruiting, and team operations to optimize performance.
- Facilitated daily practices, player development, scouting, and game preparation to enhance team readiness.
- Delivered individualized instruction and feedback to student-athletes, fostering both athletic skills and academic growth.
Assistant Equestrian Coach
Alfred University - College Of Business
Alfred, New York
08.2018 - 05.2021
- Managed lesson plans with strict adherence to safety protocols, ensuring a secure learning environment during sessions.
- Organized equestrian events and competitions, increasing rider engagement and facilitating skills advancement.
- Taught college-level courses in equine science, covering horse anatomy, physiology, nutrition, and health management.
Education
MBA - Business Administration
Alfred University
Alfred, NY05-2021
BBA - Business Administration
Alfred University
Alfred, NY05-2018
Skills
- Sales pipeline management
- CRM software utilization
- Customer relationship management
- Product knowledge
- Market analysis
- Strategic decision making
- Leadership
Timeline
Sales Professional
BSN SportsErie
10.2022 - Current
Graduate Assistant Volleyball
Alfred University - College Of Business
08.2021 - 05.2022
Assistant Equestrian Coach
Alfred University - College Of Business
08.2018 - 05.2021
MBA - Business Administration
Alfred University
BBA - Business Administration
Alfred University