Summary
Overview
Work History
Education
Skills
Timeline
Server

Heather Eidahl

Scottsdale,AZ

Summary

With over 11 years of experience in the restaurant industry, I have worked in various roles including server, manager, bartender, server lead, and cook. Throughout my career, I have gained valuable management experience (2 years), effectively leading and directing staff while maintaining a pleasant customer service environment. As a server lead for 1.5 years, I trained every new server that joined our team. My passion lies in providing excellent service and ensuring a positive experience for guests. Seeing them leave with a smile on their face brings me immense satisfaction. Interacting with different individuals daily is something I truly enjoy. I am dedicated to continuous improvement and strive to be better each day.

Overview

8
8
years of professional experience

Work History

Server

The Mission
Old Town Scottsdale
10.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Assisted in training new hires, providing guidance on restaurant standards and service standards that we uphold
  • Positive attitude which attributed to the experience of guests who came through the building, whether in my section or not.
  • Served food and beverages promptly with focused attention to customer needs and their experience in the restaurant.
  • Worked with multiple different POS systems to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with guests to ensure a comfortable environment and leave them in a better mood than when they came in.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server, Server Lead, Bartender

Liberty Market
Gilbert, Arizona
07.2021 - 10.2022
  • During my time at Liberty Market I started as a server and worked my way up to being the Server Lead
  • I would serve tables with a heart for service and for the food, with expansive knowledge of the menu in order to properly inform guests
  • I would pull sales double all other servers and made sure to properly take care of each and every guest
  • As a Server Lead I was in charge of training all the new employees the proper steps of service and how to professionally serve guests
  • I was also the server others went to for any questions and to solve things the managers didn't have time for
  • I bartended at this location as well, and went through an expansive liquor training class held at Century Grand in Phoenix

Server

Gunther Toody's Diner
Colorado Springs, Colorado
07.2019 - 07.2021
  • As a server at this location we embodied the 50's aesthetic and feel and made the dining experience for guests take them back in time
  • We were in charge of running food, serving guests, and making drinks/cocktails
  • I offered strong customer service skills which kept the guests satisfied and ensured they left the establishment full and happy

Server and Manager

Mr. Burger
Rockford, Michigan
10.2016 - 06.2019
  • At this location my job as a server was more deli and cafe like than a normal sit down restaurant
  • We were in charge of taking all guests orders and bringing out the food to them when it was ready
  • I got promoted to manager pretty quickly after working at this location, and then my responsibilities changed to helping make the schedule, locking up the store after closing, managing the staff and ensuring all guests were properly taken care of
  • I was a line cook at this location as well and was responsible for knowing all food handling laws and making sure me and my staff obeyed them
  • My staff and I worked together as a team to ensure that every guest left happy and that our food was top quality every time

Education

Art -

Grand Rapids Community College
Grand Rapids, Michigan

Art -

Pikes Peak Community College
Colorado Springs, Colorado

Skills

  • Communication skills
  • Leadership
  • Restaurant experience
  • Exceptional customer service
  • Time management
  • Memory retention
  • Sales expertise
  • Food safety practices
  • Multitasking
  • Food handling
  • Customer Satisfaction
  • Serving expertise

Timeline

Server

The Mission
10.2022 - Current

Server, Server Lead, Bartender

Liberty Market
07.2021 - 10.2022

Server

Gunther Toody's Diner
07.2019 - 07.2021

Server and Manager

Mr. Burger
10.2016 - 06.2019

Art -

Pikes Peak Community College

Art -

Grand Rapids Community College

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Heather Eidahl