Heather Ertelt
Fargo,ND
Summary
Professional with experience in managing office operations, ensuring smooth workflow, and fostering team collaboration. Skilled in administrative tasks, conflict resolution, and resource allocation. Capable of adapting to changing requirements and consistently meeting organizational goals. Known for reliability, strong leadership, and effective communication skills.
Overview
11
11
years of professional experience
Work History
Office Supervisor
Ashley Furniture Homestore
06.2019 - Current
- Assisted in daily office operations, ensuring efficient workflow and organization.
- Supported team by managing schedules, coordinating meetings, and maintaining communication.
- Learned office procedures and tools to streamline administrative tasks effectively.
- Contributed to inventory management by tracking supplies and placing orders as needed.
- Maintained filing systems, enhancing document retrieval and organization processes.
- Provided assistance in onboarding new staff, familiarizing them with office protocols.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Kept high average of performance evaluations.
- Monitored front areas so that questions could be promptly addressed.
Assistant Store Manager
Cathrines
05.2017 - 06.2019
- Led daily operations to enhance customer satisfaction and store performance.
- Supervised team members, providing coaching and support to improve service quality.
- Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
- Developed training programs for new hires to foster product knowledge and sales techniques.
- Implemented visual merchandising strategies to optimize product presentation and drive sales.
- Collaborated with upper management on operational improvements, increasing efficiency across departments.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Store Manager
Enchantacies
05.2014 - 06.2019
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management systems, reducing stock discrepancies significantly.
- Analyzed sales data to develop strategies for increasing revenue and market share.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
No Degree - Business Administration
Aakers Business Collage
Fargo, NDGED -
Valley City Vocational School
Valley City, ND05-1991
Skills
- Scheduling and calendar management
- Training and coaching
- Documentation and control
- Workflow planning
- Employee relations
- Workload prioritization
- Office administration
- Employee management
Languages
English
Full Professional
Timeline
Office Supervisor
Ashley Furniture Homestore
06.2019 - Current
Assistant Store Manager
Cathrines
05.2017 - 06.2019
Store Manager
Enchantacies
05.2014 - 06.2019
No Degree - Business Administration
Aakers Business Collage
GED -
Valley City Vocational School