Heather Freimuth
Customer Servivce
Richards,TX
Summary
Forward-thinking professional with several years of experience enhancing sales and client-relationship management. Talented at strategically pursuing new business opportunities and capitalizing on emerging market trends. Exceptional business acumen and history achieving remarkable channel growth with results-oriented approaches.
Overview
15
15
years of professional experience
Work History
Manager of Business Development and Sales
J & W Services
Mesquite, TX
01.2024 - 07.2024
- Conducted routine inspections of job sites for quality assurance purposes.
- Provided support during customer meetings regarding project progress updates.
- Worked with subcontractors throughout the duration of projects.
Amenity Specialist
Texas Package Solutions
Mesquite
01.2022 - 08.2022
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Kept records for production, inventory, income and expenses
- Kept up-to-date on regulatory changes affecting business operations.
Remote Customer Service Agent
Iqor
Plano
04.2020 - 12.2021
- Performed preliminary physical tests to accurately record results in patient history summary
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Helped residents achieve program goals and increase independence
- Managed high-volume of inbound and outbound customer calls
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Reviewed files, records and other obtained documents to respond to customer requests
- Investigated and solved routine and complex customer issues to earn repeat business.
Computer Operator
Northstar Dragway
Sanger
05.2014 - 07.2020
- Input data from multiple sources and output data to various forms of physical media
- Monitored and controlled performance of data processing equipment, providing alerts for discovered faults and discrepancies
- Produced accurate and detailed daily reports for processing and measuring progress.
Business Owner
Sudz in a bucket cleaning
Mesquite
01.2010 - 06.2020
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Conferred with customers to understand needs and finalize purchase orders
- Set pricing structures according to market analytics and emerging trends.
Customer Service Representative Temp
Summit Racing Equipment
Arlington
03.2018 - 03.2019
- Educated customers on special pricing opportunities and company offerings
- Assisted customers in making payments on accounts and setting up payment plans
- Upheld quality control policies and procedures to increase customer satisfaction.
Skills
- Social Media Marketing
- Data-driven decision-making
- Competitive Analysis
- Sales Presentations
- New Business Development
- Aftermarket Sales
- Sales Reporting
- Market Trend Analysis
- Strategic Planning
- Account Management
- Customer Service
- New Hire Onboarding
- Contract Management
- Customer Complaint Resolution
- Appointment Scheduling
- Time management abilities
- Account Servicing
Timeline
Manager of Business Development and Sales
J & W Services
01.2024 - 07.2024
Amenity Specialist
Texas Package Solutions
01.2022 - 08.2022
Remote Customer Service Agent
Iqor
04.2020 - 12.2021
Customer Service Representative Temp
Summit Racing Equipment
03.2018 - 03.2019
Computer Operator
Northstar Dragway
05.2014 - 07.2020
Business Owner
Sudz in a bucket cleaning
01.2010 - 06.2020
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