Heather Greenwell
Bardstown,KY
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime.
Overview
9
9
years of professional experience
Work History
General Manager
44 Auto Mart
Bardstown, KY
09.2016 - 08.2025
- Oversaw daily operations of a busy automotive dealership.
- Managed staff scheduling and training for service excellence.
- Implemented inventory control systems for efficient stock management.
- Ensured compliance with industry regulations and safety standards.
- Collaborated with vendors to maintain quality products and services.
- Facilitated team meetings to promote communication and problem-solving.
- Analyzed market trends to inform business decisions and strategies.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Education
Some College (No Degree) - Psychology
University of Louisville
Louisville, KYSkills
- Staff training
- Inventory management
- Budget planning
- Customer relationship management
References
References available upon request.
Timeline
General Manager
44 Auto Mart
09.2016 - 08.2025
Some College (No Degree) - Psychology
University of Louisville