Summary
Overview
Work History
Education
Skills
References
Timeline
Heather Gross

Heather Gross

Saint Leonard,MD

Summary

Detail-oriented Administrative Specialist with expertise in appointment scheduling, inventory management, and operational support. Known for strong communication skills and a commitment to maintaining organized workspaces.

Overview

26
26
years of professional experience

Work History

Administrative Specialist

Small Business Administration
Waldorf, Maryland
01.2000 - Current
  • Managed appointment scheduling for clients and stylists.
  • Coordinated inventory management and supply ordering for salon operations.
  • Assisted in maintaining a clean and organized front desk area.
  • Supported marketing efforts through social media content creation.
  • Greeted visitors to the office, answered phone calls, and directed inquiries appropriately.
  • Provided administrative support to department staff, including scheduling appointments and organizing meetings for the CEO, Chief Executive Officer, CFO, Chief Financial Officer, and COE, Chief Operations Officer.

Administrative Specialist

Fachina Global Services
La Plata, Maryland
10.2009 - 04.2013
  • Managed appointment scheduling for clients and stylists.
  • Processed payments and maintained accurate financial records.
  • Prepared correspondence, memos, presentations, spreadsheets, databases. using MS Office programs.
  • Developed and maintained filing systems for both paper and electronic records.
  • Maintained contact lists of vendors, customers and other stakeholders as required by the organization's policies.

  • Served as a liaison between departments within the organization to ensure efficient communication between all parties involved in a project.
  • Provided administrative support to department staff, including scheduling appointments and organizing meetings for upper management staff, including the CEO (Chief Executive Officer), CFO (Chief Financial Officer), and COO (Chief Operations Officer).
  • Automated office operations by managing internal and external customer correspondence, record tracking and data communications.

Education

High School Diploma -

Mc Donough , Pomfret, MD
06-1996

Skills

  • Appointment scheduling
  • Inventory management
  • Office administration
  • Customer service
  • Event organization
  • Accounting software
  • Document management
  • Attention to detail
  • Team collaboration
  • Calendar maintenance and docketing
  • Verbal communication
  • Travel arrangements

References

References:

Frank Shelton: 410-973-1208

Sharon@FrankShelton.com

Timeline

Administrative Specialist - Fachina Global Services
10.2009 - 04.2013
Administrative Specialist - Small Business Administration
01.2000 - Current
Mc Donough - High School Diploma,

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Heather Gross