Heather Hildreth
Des Moines
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
3
3
years of professional experience
Work History
Office Manager
Mid Iowa Occupational Testing
03.2022 - Current
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set targets for employees to drive company success and strengthen motivation.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Assisted in organizing and overseeing assignments to drive operational excellence.
COVID-19 Operational Specialist
University Of Iowa Hospital And Clinics
01.2021 - 08.2022
- Reduced infection rates through rigorous monitoring, analysis, and reporting of case data.
- Leveraged best-in-class resources, tools and technology in support of operations.
- Established partnerships with local organizations to provide support and resources for vulnerable populations, including seniors and individuals experiencing homelessness.
- Collaborated with medical professionals to ensure accurate information dissemination on COVID-19 prevention measures.
- Managed a team of volunteers responsible for distributing essential supplies such as masks and sanitizers within communities heavily impacted by COVID-19 cases surge.
- Verified adherence to HIPAA and other local, state and national guidelines.
- Enhanced COVID-19 response strategies by developing and implementing operational plans.
- Implemented safety protocols for workplace environments to minimize transmission risks.
COVID-19 Testing Site Manager
Health Gauge
10.2020 - 01.2021
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Managed a team of healthcare professionals, ensuring quality performance in COVID-19 testing procedures.
- Developed policies and procedures for effective pharmacy management.
- Developed training materials for new hires, enabling quick integration into the team and maintaining high-quality service standards.
- Addressed any patient concerns or issues promptly, maintaining a strong reputation for excellent customer service.
- Maintained detailed records on-site metrics such as daily tests performed, turnaround times for results, and positive case rates to inform decision-making processes.
- Enhanced patient experience with clear communication and efficient scheduling procedures.
Education
Associate of Applied Science - Healthcare
Vatterott College - Des Moines
Des Moines, IA08.2013
Skills
- Business Administration
- Budgeting expertise
- DBMS
- Decision-Making
- Organizational Skills
Timeline
Office Manager
Mid Iowa Occupational Testing
03.2022 - Current
COVID-19 Operational Specialist
University Of Iowa Hospital And Clinics
01.2021 - 08.2022
COVID-19 Testing Site Manager
Health Gauge
10.2020 - 01.2021
Associate of Applied Science - Healthcare
Vatterott College - Des Moines
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