Heather Holton
Laguna Niguel,CA
Summary
Accomplished Store Director at Sugared + Bronzed, adept in vendor relationship development and staff leadership, significantly exceeding company targets. Expert in retail management and inventory oversight, I fostered brand awareness and cultivated strong vendor ties, ensuring operational excellence. My proactive approach and ability to mentor staff have consistently driven sales growth and enhanced store operations.
Overview
14
14
years of professional experience
Work History
Store Director
Sugared + Bronzed
08.2016 - Current
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s benefit.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Organized special events within the store to drive foot traffic and increase overall revenue potential.
- Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Performed sugaring, airbrush tanning and gentle exfoliation to improve overall skin condition.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
Wax Specialist/Trainer
European Wax Center
04.2013 - 05.2016
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Maintained clean and sanitary workspace.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
- Strong focus on sales goals and client retention
- Maintained top sales numbers during longevity of employment
- Complied with state licensing regulations by maintaining required documentation and participating in continuing education courses as needed.
- Maintained strict adherence to sanitation guidelines, promoting a safe and hygienic environment.
- Increased repeat business through excellent customer service and personalized treatment recommendations.
- Consistently met appointment scheduling requirements, ensuring timely services for all clients.
- Assisted in training new Wax Specialists, sharing best practices and techniques for efficient service delivery.
Skin Therapist
Ulta
01.2014 - 03.2015
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
- Developed customized treatment plans tailored to individual client needs, promoting optimal results and long-term success.
- Improved skincare routines for clients by conducting thorough skin analyses and suggesting appropriate treatments.
- Contributed to successful marketing efforts by participating in promotional events and offering exclusive discounts on select services for returning clients.
- Performed hourly face mappings, networking, color matching and converting retail guests into professional skincare or cosmetic services.
- Responsible for learning and maintaining product knowledge from a myriad of skin care andcosmetic brands, including but not limited to Dermalogica, Murad,Philosophy, Peter Thomas Roth, etc.
Beauty Advisor
Walgreens
12.2010 - 04.2013
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Met sales goals, supporting organizational health through consistent and reliable service.
Education
No Degree - Aesthetics
Advanced Beauty College
Laguna Hills, CA05.2012
High School Diploma -
Aliso Niguel High School
Aliso Viejo, CA06.2011
Skills
- Sales Leadership
- Vendor relationship development
- Staff Leadership
- Brand Awareness
- Store operations
- Retail Management
- Inventory Oversight
- Policies and Procedures
- Store Opening and Closing
- Documentation And Reporting
- Training and mentoring
- Shift Scheduling
Timeline
Store Director
Sugared + Bronzed
08.2016 - Current
Skin Therapist
Ulta
01.2014 - 03.2015
Wax Specialist/Trainer
European Wax Center
04.2013 - 05.2016
Beauty Advisor
Walgreens
12.2010 - 04.2013
No Degree - Aesthetics
Advanced Beauty College
High School Diploma -
Aliso Niguel High School
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