Heather Isaacs
Wichita,KS
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
3
3
years of post-secondary education
29
29
years of professional experience
Work History
Administrative Assistant
Kansas Turnpike Authority
Wichita, Kansas
11.2009 - 07.2023
- Managed office communications and correspondence for efficient information flow.
- Coordinated meetings and scheduled appointments for executive staff.
- Maintained filing system and organized documents for easy retrieval.
- Updated reports and charts for Director of roadway operations to provide current data for decision-making.
- Handled travel arrangements and itineraries for staff members.
- Supported budget tracking and expense reporting processes effectively.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed customer service requests for APM machine refunds, facilitating timely resolutions and enhancing customer satisfaction.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed invoices for payment using accounting software applications.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Coordinated planning of special events, arranging catering services, securing venues, and ordering promotional materials to ensure successful execution.
Combat Medic
U.S. Army Active Duty
Fort Polk, Louisiana
07.1994 - 03.1999
- Administered emergency medical care in combat and training environments.
- Provided fast and accurate emergency response to injured teammates, providing first aid, and Buddy Care.
- Assisted in triaging casualties during high-stress situations.
- Collaborated with healthcare teams to ensure effective patient management.
- Educated soldiers on first aid and health practices.
- Documented patient care activities and maintained accurate medical records.
- Gathered information about patient medical histories and current health conditions in order to make sound decisions for treatment.
- Maintained medical equipment and supplies for operational readiness.
- Maintained inventory of medical supplies and equipment on a daily basis.
- Developed emergency response plans for potential disasters or mass casualty events.
- Participated in training exercises designed to simulate real-world scenarios encountered by combat medics.
Education
Associate in General Studies - General Studies
Northwestern State University of Louisiana
Natchitoches, LA 01.1997 - 12.1999
Skills
- Office management
- Budget tracking
- Microsoft Excel
- Document organization
- Problem solving
- Interpersonal communication
References
References available upon request.
Timeline
Administrative Assistant
Kansas Turnpike Authority
11.2009 - 07.2023
Associate in General Studies - General Studies
Northwestern State University of Louisiana
01.1997 - 12.1999
Combat Medic
U.S. Army Active Duty
07.1994 - 03.1999