Heather Jackson
Bedford,VA
Summary
Proven leader with experience at Arbys GZK, adept in schedule oversight and fostering relationship building. Excelled in implementing cost-control measures and enhancing customer satisfaction through effective communication. Demonstrated quality assurance and adept handling of customer complaints, contributing to a positive and compliant work environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Manager
Arbys GZK
Bedford, VA
03.2024 - Current
- Monitored store operations to ensure compliance with company policies and procedures.
- Implemented cost-control measures to maintain budgetary guidelines.
- Ensured compliance with health and safety regulations.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Student Intern
CVCC
Bedford, VA
06.2024 - 08.2024
- Helped maintain a safe environment by checking equipment regularly for any malfunctions.
- Turned and repositioned bedridden patients to prevent bedsores.
- Implemented infection control measures according to established policies and procedures.
- Monitored vital signs including temperature, blood pressure, pulse rate, respiration rate, and oxygen saturation levels.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Maintained cleanliness of patient area by changing bed linens and cleaning up spills.
- Provided emotional support for patients dealing with difficult diagnoses or treatment regimens.
Education
CNA - CNA
CVCC
Lynchburg, VA08-2024
GED -
VGCC
Henderson, NC05-2018
Skills
- Schedule oversight
- Opening and closing procedures
- Handling customer complaints
- Quality assurance
- Delegating work
- Relationship building
Certification
- CNA Since August 2024
Timeline
Student Intern
CVCC
06.2024 - 08.2024
Shift Manager
Arbys GZK
03.2024 - Current
CNA - CNA
CVCC
GED -
VGCC
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