Heather Jessing
La Mirada,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
SNF Polychemie, INC.
07.2016 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Guest Service Associate
Target
04.2014 - 08.2016
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
Hostess/Waitress
Original Roadhouse Grill
01.2013 - 03.2014
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
Education
High School Diploma -
La Mirada High School
La Mirada, CA06.2010
Associate of Science - General Studies
Fullerton College
Fullerton, CA05.2014
Skills
Office Administration
Microsoft Word
Computer Skills
Microsoft Excel
Data Entry
Microsoft Outlook
References
References are available on request.
Timeline
Administrative Assistant
SNF Polychemie, INC.
07.2016 - Current
Guest Service Associate
Target
04.2014 - 08.2016
Hostess/Waitress
Original Roadhouse Grill
01.2013 - 03.2014
High School Diploma -
La Mirada High School
Associate of Science - General Studies
Fullerton College
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