Heather J. Hossler
Tiffin,Ohio
Summary
Highly skilled Office Supervisor with a background in managing financial operations and fiscal planning. Strengths include strategic financial management, budget oversight, and team leadership. Noteworthy impact includes driving cost reduction initiatives and implementing effective financial strategies to promote organizational growth.
Overview
10
10
years of professional experience
Work History
Office Supervisor
DHL Supply Chain
Luckey, Ohio
08.2024 - Current
- Supervised accounting activities and managed accounts payable, month-end close, account reconciliation and preparation of journal entries.
- Managed daily administrative operations, oversaw staff activities, and provided HR support.
- Managed staff schedules and coordinated training for new team members.
- Processed weekly payroll, ensured accuracy of salary and wage payments, and monitored attendance and time.
- Completed year-end budgeting and forecasting, reviewed savings and debt, compared budget to actual results.
- Assisted with monthly, quarterly, and annual closing activities.
- Conducted variance analysis to identify discrepancies in financial statements.
Office Coordinator
Helena Agri-Ent. LLC
Bettsville, Ohio
02.2021 - 08.2024
- Greeted customers, resolved complaints and account issues, answered phones, and managed correspondence to ensure customer satisfaction.
- Completing payroll reports, maintaining and updating payroll records.
- Billing products/services to customers or vendors.
- Communication with the customer about their account and any discrepancies they may have.
- Handled customers' monthly payments and processed vendor invoices to maintain accurate accounts payable.
- Communicating within the office to verify accuracy and precision are maintained at a high degree.
- Organized and maintained filing systems for important documents and records to enhance office efficiency.
Customer Service Rep
Advanced Drainage Systems
Findlay, Ohio
03.2019 - 02.2021
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support to enhance customer satisfaction and loyalty.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
- Processed invoices and payment requests to ensure accuracy and timeliness in financial transactions.
- Communicated with sales and distribution centers
Sales
Heritage
Upper Sandusky, Ohio
06.2018 - 02.2021
- Executed best-in-class sales and service strategies to deliver on sales, profit and service targets.
- Managed accounts, offering yearly prepays that secured sales and provided savings for customers.
- Targeted customer needs with recent, effective products, fostering long-term relationships that enhanced customer loyalty.
- Coordinated with departments to ensure accurate information entry, improving data integrity.
- Prepared monthly financial statements for each account.
Ad’s/Office Assistant
Dk Trenchers
Tiffin, Ohio
05.2016 - 08.2016
- Managed customer inquiries via phone and email, delivering prompt and effective responses to enhance customer satisfaction.
- Created promotional materials including brochures, flyers, and catalogs to support marketing initiatives.
- Prepared payroll and processed employee expense reimbursements to ensure timely and accurate payments.
- Supported month-end closing procedures by reconciling accounts payable transactions.
- Worked closely with human resources to support employee management and organizational planning.
Education
Business Management Degree - Accounting, Financing, HR Specialist, Marketing
Ohio State ATI
Wooster, Ohio01.2018
High School Diploma -
Arcadia High school
Arcadia, Ohio01.2015
Skills
- Supervision and leadership
- Employee relations
- Payroll and budgeting
- Financial accounting
- Accounts payable
- Financial analysis
- Invoice processing
- Expense reporting
- Data entry accuracy
- Skilled in Oracle, Power BI, Microsoft
Internship
Dk Trenchers, Tiffin, Ohio, 05/01/16, 08/01/16, Ad’s/Office Assistant, Data entry, Accounting, Communicated with farmers and contractors around the world
Timeline
Office Supervisor
DHL Supply Chain
08.2024 - Current
Office Coordinator
Helena Agri-Ent. LLC
02.2021 - 08.2024
Customer Service Rep
Advanced Drainage Systems
03.2019 - 02.2021
Sales
Heritage
06.2018 - 02.2021
Ad’s/Office Assistant
Dk Trenchers
05.2016 - 08.2016
Business Management Degree - Accounting, Financing, HR Specialist, Marketing
Ohio State ATI
High School Diploma -
Arcadia High school