Heather Kaufman
Sahuarita,AZ
Summary
Motivated and dependable server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
18
18
years of professional experience
Work History
Server
Forty-Niner Country Club
05.2021 - 01.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Server
Pizza Hut
08.2006 - 05.2021
- Supported needs of 15+ person wait staff who attended to specific needs of countless customers daily for popular nation chain restaurant with social relevancy and intentionality.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Customer Service Representative
Direct SAT
01.2006 - 01.2009
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
GED -
Pueblo High Magnet School
Tucson, AZ04.2010
Skills
- Order Management
- Supply Restocking
- Safe Food Handling
- Daily Specials Memorization
- Food Delivery
- Beverage Preparation
- Guest Engagement
- Food Running
- Food Inspection
- Wine Service
- Food Safety Understanding
- Dining Area Maintenance
- Cash Handling
- Banquet Coordination
- Food and Beverage Pairings
- Multitasking Abilities
Timeline
Server
Forty-Niner Country Club
05.2021 - 01.2024
Server
Pizza Hut
08.2006 - 05.2021
Customer Service Representative
Direct SAT
01.2006 - 01.2009
GED -
Pueblo High Magnet School
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