Heather Keatts
South Boston,VA
Summary
Dynamic Human Resources Specialist with a proven track record at Sunshine Mills, excelling in recruitment and employee relations. Skilled in onboarding and training development, I enhanced workplace culture and streamlined hiring processes, resulting in improved retention rates. Adept at utilizing Microsoft Office Suite and fostering strong interpersonal relationships to drive organizational success.
Experienced with employee relations, recruitment, and policy development. Utilizes strategic planning to enhance organizational effectiveness. Strong understanding of talent management and compliance.
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
11
11
years of professional experience
Work History
Human Resources Specialist
Sunshine Mills
Halifax, VA
04.2025 - Current
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Supported onboarding activities by preparing new hire documentation and conducting orientation sessions.
- Maintained employee records, ensuring data accuracy and compliance with company policies.
- Responded to employee inquiries regarding benefits, policies, and procedures effectively.
- Coordinated training sessions for staff to enhance skills and knowledge within the organization.
- Helped maintain a positive workplace culture through effective communication and support initiatives.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Enhanced internal communication strategies, resulting in improved information flow across departments.
- Led diversity and inclusion initiatives, creating more inclusive workplace.
- Developed and maintained up-to-date database of employee records, ensuring compliance with legal requirements.
- Conducted regular performance evaluations, providing constructive feedback to foster professional growth.
- Resolved employee disputes with empathy and professionalism, maintaining harmonious work environment.
- Advocated for employee wellness programs, contributing to healthier workplace.
- Assisted with writing job postings and job descriptions for boards.
Security Officer
WIS
Halifax, VA
08.2023 - Current
- Monitored premises to detect and prevent unauthorized access, ensuring safety of personnel and property.
- Conducted regular inspections of facilities, identifying potential security risks and implementing corrective measures.
- Responded promptly to emergencies, coordinating with law enforcement and emergency services to manage situations effectively.
- Trained junior staff on security protocols and procedures, enhancing team performance and compliance with regulations.
- Conducted regular patrols to ensure safety and security of property.
- Trained new security personnel on procedures, policies, and emergency response measures.
- Responded quickly to incidents and assessed active situations for security concerns.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
- Demonstrated sound judgment in identifying potential risks, taking appropriate action to prevent incidents from escalating.
- Implemented security measures for special events, ensuring guest safety and minimal disruptions.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
Deputy Clerk
Halifax General District Court
Halifax, VA
09.2015 - 04.2025
- Assisted in processing court documents and maintaining accurate case files.
- Supported public inquiries by providing information and directing individuals to appropriate resources.
- Coordinated scheduling of hearings and managed courtroom calendars efficiently.
- Maintained confidentiality of sensitive information while adhering to legal protocols.
- Prepared legal correspondence and documentation for court proceedings accurately.
- Managed filing systems, ensuring organization and easy retrieval of records.
- Collaborated with attorneys, judges, and law enforcement to facilitate court operations.
- Developed proficiency in electronic filing systems for efficient document management.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
- Contributed to a positive work environment through effective communication skills and a collaborative approach to problemsolving.
- Promoted transparency within the court system through meticulous record keeping of all case-related documentation.
- Expedited processing times for legal documents by utilizing advanced technology systems for data entry and management.
- Collaborated with colleagues on cross-training initiatives, increasing overall efficiency within the office.
- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
- Streamlined document retrieval for attorneys and judges by implementing an organized filing system.
- Ensured compliance with established procedures by staying current on changes in laws, regulations, and policies affecting the clerk''s office operations.
- Supported judicial staff with research tasks, enabling them to make informed decisions during proceedings.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
General Merchandise Manager
Dollar General Market
Clarksville, VA
12.2014 - 09.2015
- Developed and implemented merchandising strategies to enhance product visibility and customer engagement.
- Led cross-functional teams to optimize inventory management and reduce stock discrepancies.
- Analyzed sales data to identify trends, informing purchasing decisions and promotional activities.
- Streamlined operations by adopting new technologies for inventory tracking and reporting processes.
- Trained and mentored staff on best practices in merchandising and customer service standards.
- Collaborated with marketing teams to execute in-store promotions, increasing foot traffic and sales volume.
- Conducted regular assessments of store layouts, recommending adjustments to improve customer flow and accessibility.
- Established vendor relationships to negotiate pricing agreements, securing favorable terms for the organization.
- Analyzed sales data to identify trends and opportunities for growth within various product categories.
- Enhanced customer satisfaction by ensuring a well-stocked and organized sales floor, promptly addressing concerns, and providing exceptional service.
- Established strong relationships with suppliers to ensure timely delivery of quality products at competitive prices.
- Implemented staff scheduling systems that optimized productivity while minimizing labor costs during peak hours of operation.
- Boosted employee morale with regular recognition programs, team-building events, and open communication channels.
- Streamlined merchandise flow by implementing efficient receiving processes and timely replenishment of the sales floor.
- Fostered a culture of continuous learning by providing team members access to professional development resources tailored to their individual needs or aspirations.
- Reduced inventory shrinkage through meticulous tracking, frequent audits, and staff training on loss prevention techniques.
- Developed high-performing teams through effective hiring, ongoing coaching, and performance evaluations.
- Collaborated with vendors to negotiate favorable pricing, secure exclusive products, and maintain optimal stock levels.
- Maintained a safe shopping environment by enforcing strict adherence to company policies regarding health, safety, and security measures.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Bult positive relationships with vendors for consistent and reliable supply of products.
- Reviewed customer feedback to identify trends and improve product selection.
- Coordinated and directed buying team, enforcing compliance with company standards.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Created purchasing policies and procedures that complied with company standards and regulatory requirements.
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
- Assessed areas of service concern and developed improvement plans.
- Completed monthly profit and loss performance reports.
Education
No Degree -
Danville Community College
Danville, VAHigh School Diploma -
George Washington High School
Danville, VA06-2003
Skills
- Customer relations
- HR policies and procedures
- Training and mentoring
- Training development
- Recruiting
- Pre-employment screening
- Employee relations
- Microsoft Office Suite
- Background checks
- Compensation and benefits
- Payroll administration
- Employee onboarding
- Benefits administration
- Wages and salary
- Event planning
- Recruitment
- Policies implementation
- Paperwork verification
- Time and labor control
- Payroll completion
- Personnel relations
- Microsoft office
- Decision-making
- New hire onboarding
- New hire orientation
- In-person and telephone interviewing
Timeline
Human Resources Specialist
Sunshine Mills
04.2025 - Current
Security Officer
WIS
08.2023 - Current
Deputy Clerk
Halifax General District Court
09.2015 - 04.2025
General Merchandise Manager
Dollar General Market
12.2014 - 09.2015
No Degree -
Danville Community College
High School Diploma -
George Washington High School