Heather Keith
Old Bridge,NJ
Summary
Dynamic sales professional with a proven track record at Cintas First Aid & Safety, excelling in customer service and team collaboration. Adept at identifying business opportunities and delivering tailored solutions, resulting in significant sales growth. Strong leadership and time management skills ensure effective team performance and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Sales Representative
Cintas First Aid & Safety
Roxbury, NJ
12.2021 - Current
- Developed and managed a sales territory, consistently meeting and exceeding sales targets for uniform rental, facility services, and first aid & safety products.
- Identified and pursued new business opportunities through cold calling, networking, and prospecting to build a strong client base.
- Provided tailored solutions to customers, addressing their specific needs and delivering high-quality service and product recommendations.
- Maintained and nurtured long-term customer relationships, resulting in increased customer retention and repeat business.
- Collaborated with internal teams to ensure seamless service delivery and customer satisfaction.
- Managed and processed customer orders, ensuring timely delivery, and accurate invoicing.
Office Administrative Assistant
U.S Appraisal Group ll, LLC
Old Bridge, NJ
05.2019 - Current
- Assist in preparing documents, reports, presentations, and correspondence.
- Order and maintain office supplies and equipment.
- Perform data entry and update records as necessary.
- Responded to customer issues to provide immediate resolution and improve retention.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
Server & Bartender
Red Lobster
South Plainfield, NJ
07.2016 - 07.2021
- Prepared drinks according to standard recipes.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Stocked service areas with supplies during slow periods.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Proficiently operated POS (Point of Service) systems, managing transactions of $1,000 to $3,000 per shift.
- Accurately processed customer transactions, and ensured timely and seamless checkout experiences.
Lead Server
Fox and Hound Bar and Grille
Edison, NJ
06.2012 - 02.2016
- Supervised and coordinated a team of servers, ensuring efficient and high-quality service in a fast-paced dining environment.
- Trained and mentored new staff, ensuring adherence to service standards, company policies, and safety procedures.
- Handled customer orders efficiently, resolving issues promptly.
- Monitored table turnovers, and served as the main point of contact for customer concerns or special requests.
- Worked collaboratively with kitchen and bar staff to ensure timely and accurate order fulfillment.
- Maintained knowledge of menu items and daily specials.
Education
Middlesex County College
Edison, NJ05-2019
Cosmetology
American Institute of Beauty
Largo, FL02-2014
Sayreville War Memorial High School
06-2012
Skills
- Time management
- Data Entry and Accuracy
- Customer Service Excellence
- Team Collaboration
- Problem solving
- POS System Proficiency
- Attention to detail
- Team management
- Adaptability
- Microsoft Office Word
- Microsoft Excel
- Microsoft PowerPoint
- Leadership
Timeline
Sales Representative
Cintas First Aid & Safety
12.2021 - Current
Office Administrative Assistant
U.S Appraisal Group ll, LLC
05.2019 - Current
Server & Bartender
Red Lobster
07.2016 - 07.2021
Lead Server
Fox and Hound Bar and Grille
06.2012 - 02.2016
Middlesex County College
Cosmetology
American Institute of Beauty
Sayreville War Memorial High School
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