Heather Landburg
Woodburn
Summary
Professional with high standards and focus on achieving results in hospitality industry. Valued for expertise in team collaboration and driving efficiency. Relied upon for adaptability and dependability. Key skills include staff management, conflict resolution, and customer service excellence.
Overview
20
20
years of professional experience
Work History
Server Supervisor
Six Corners Cafe
11.2012 - Current
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
Restaurant Server
Banning's Restaurant
03.2005 - 11.2012
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Education
Associate of Applied Science - Geographic Information Systems
Portland Community College
Tigard, OR06-2020
Skills
- Team management
- Hardware troubleshooting
- System upgrades
- Shift planning
- Organization
- Customer relationship management
- Complaint handling
- Assignment delegation
- Personnel training
- Teamwork and collaboration
- Time management
- Problem-solving abilities
Timeline
Server Supervisor
Six Corners Cafe
11.2012 - Current
Restaurant Server
Banning's Restaurant
03.2005 - 11.2012
Associate of Applied Science - Geographic Information Systems
Portland Community College
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