Summary
Overview
Work History
Education
Skills
Timeline
Generic
Heather McGuire

Heather McGuire

Fort Collins,CO

Summary

Proactive Executive Assistant with over four years of experience supporting leadership teams. Skilled in effective communication and cross-functional collaboration, contributing to streamlined operations and successful corporate events.

Overview

19
19
years of professional experience

Work History

Executive Assistant

American Express
Phoenix, AZ
04.2020 - 04.2024
  • Coordinated executive schedules and managed calendar appointments for leadership team.
  • Prepared comprehensive meeting agendas and documented key discussion points.
  • Assisted in organizing corporate events and facilitated logistics for stakeholders.
  • Developed presentations and reports to support executive initiatives and projects.
  • Maintained confidential records and files related to executive operations.
  • Prepared reports, presentations, agendas, and minutes for the executive staff.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Facilitated communication between executives and internal/external stakeholders.
  • Tracked expenses to ensure alignment with company budget requirements.
  • Managed all aspects of catering needs for special events hosted by the organization.

Team Leader

American Express
Phoenix, AZ
04.2005 - 04.2020
  • Coordinated cross-functional collaboration, resulting in improved customer service quality.
  • Developed strategies to streamline workflows, increasing team productivity.
  • Implemented training programs for new hires, enhancing operational efficiency.
  • Mentored junior staff to improve skills and promote career development.
  • Led team meetings to discuss project updates and address challenges.
  • Analyzed customer feedback to identify areas for process improvement.
  • Reviewed performance metrics to align team goals with company objectives.
  • Facilitated conflict resolution among team members to maintain a positive work environment.
  • Maintained a positive work environment that promoted collaboration between team members.

Education

MBA - Business

Ashford University
San Diego, CA
01-2011

Bachelor of Arts - Psychology

San Diego State University
San Diego, CA
05-1991

Skills

  • Calendar management
  • Travel coordination
  • Administrative support
  • Event organization
  • Record management
  • Process enhancement
  • Time management
  • Conflict resolution
  • Performance evaluation
  • Training mentorship
  • Team collaboration
  • Strong problem solver
  • Effective communication
  • Interpersonal communication
  • Customer service
  • Payroll

Timeline

Executive Assistant

American Express
04.2020 - 04.2024

Team Leader

American Express
04.2005 - 04.2020

MBA - Business

Ashford University

Bachelor of Arts - Psychology

San Diego State University
Heather McGuire