Heather Paddock
Broken Arrow
Summary
Compassionate Patient Service Representative experienced in enhancing patient experiences through effective communication and streamlined administrative processes. Coordinated patient interactions with an empathetic approach, contributing to improved patient satisfaction and care outcomes.
Overview
21
21
years of professional experience
Work History
Patient Service Representative
SFHS
Tulsa
01.2025 - Current
- Assisted patients with appointment scheduling and inquiries
- Managed patient check-in and registration process
- Coordinated communication between patients and healthcare providers
- Utilized electronic health records for patient data management
- Handled incoming calls and directed them appropriately
- Resolved patient concerns with professionalism and empathy
- Maintained confidentiality of patient information consistently
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Conducted essential administrative functions to ensure efficient workflow. such as filing, faxing, photocopying.
Registrar
Broken Arrow Public Schools
Broken Arrow
07.2017 - 01.2025
- Managed student enrollment processes and maintained accurate records.
- Coordinated communication between parents, students, and school staff.
- Processed student transfers and withdrawals efficiently.
- Updated and maintained the student information system regularly.
- Assisted in organizing school events and registration activities.
- Provided support for data collection and reporting requirements.
- Trained new staff on registration procedures and software usage.
- Ensured compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
- Resolved student inquiries related to registration and enrollment issues.
- Reviewed documentation prior to entry into the system for accuracy.
- Collected, evaluated and stored documents securely in permanent records.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Prepared documents for registration, enrollment, and graduation processes.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Facilitated communication between faculty members, advisors, deans, administrators and students.
- Managed student records and ensured accuracy of data.
- Generated reports on student performance, attendance, and other metrics.
Admissions Coordinator
Oklahoma Surgical Hospital
Tulsa
08.2005 - 07.2017
- Coordinated patient admissions for surgical procedures at a leading healthcare facility.
- Facilitated communication between patients and medical staff to ensure clarity.
- Reviewed insurance information to verify coverage and eligibility for services.
- Assisted patients with pre-operative instructions and necessary forms completion.
- Trained new staff on admission processes and hospital policies thoroughly.
- Developed relationships with patients to enhance their admission experience positively.
- Resolved any issues related to the admission process in a timely manner.
- Maintained accurate records of admissions data and statistics.
- Maintained accurate records in the electronic health record system daily.
- Assisted patients with navigating the admissions process. with the admissions process and adhered to state and federal laws.
Education
High School Diploma -
Broken Arrow High School
Broken Arrow, OK05-1994
Skills
- Electronic health records
- Data management
- Appointment scheduling
- Insurance verification
- HIPAA compliance
- Clinical data entry
- Payment processing
- Patient check-in
- Scheduling appointments
- Data entry proficiency
- Medical insurance
- Phone etiquette
- Attention to detail
- Professionalism
- Patient interviewing skills
- Strong empathy
- Friendly and outgoing
Accomplishments
- Outstanding Volunteer Award
- Employee of the Month
Timeline
Patient Service Representative
SFHS
01.2025 - Current
Registrar
Broken Arrow Public Schools
07.2017 - 01.2025
Admissions Coordinator
Oklahoma Surgical Hospital
08.2005 - 07.2017
High School Diploma -
Broken Arrow High School