Heather Rodgers
Howell,MI
Summary
Multi-Unit Manager: Cultivating High-Performing Teams and Driving Operational Excellence I am a results-driven professional consistently focused on executing company initiatives that directly contribute to top-line sales growth. My highly effective communication skills and proven leadership ability are instrumental in forging and maintaining long-term, mutually beneficial relationships with customers, vendors, and colleagues.
Overview
20
20
years of professional experience
Work History
Franchise Business Consultant
Launch Family Entertainment
03.2024 - Current
- Provides Consulting to Franchise Business Partners across the Mid West and Mid Atlantic region in operating full scale Family Entertainment Centers.
Field Leader
Chipotle Mexican Grill
02.2021 - 03.2024
- Oversaw 8 Chipotle Mexican Grill locations in Detroit, generating $20 million in annual sales.
- Achieved complete turnaround of all locations.
- Developed and hired 32 managers, bringing all locations to full operational capacity within 6 months.
- Consistently led in sales and profitability performance
Regional Director of Operations
COMPASS GROUP-Chartwells K12, Michigan and Ohio
06.2018 - 02.2021
- Spearheaded the oversight of food service programs across 110 school districts throughout Michigan and Ohio. Directly managed a robust team comprising 7 Area Directors and 95 Directors of Dining Services, who in turn led over 5,000 team members. This extensive operation generated an impressive annual sales volume of $80 million.
- Successfully secured 6 new business contracts, contributing an additional $7 million in total revenue.
- Achieved and exceeded all financial performance targets for the year 2021, demonstrating strong fiscal management.
- Participated in an exclusive Accelerator program designed for top-tier talent, further enhancing leadership and strategic capabilities.
Area Operating Partner
Panera Bread
09.2014 - 06.2018
- Maximized sales and profitability for 10 bakery cafes with over 600 team members and annual sales of $32 million. Responsibilities included full P&L accountability, operational execution, business development, employee relations, human resource policy implementation, recruitment and selection, succession planning, training, leadership development, performance management, and compliance with federal and state employment laws and safety.
- Recognized as a top 10% sales comparative market over prior year.
- Celebrated as the #3 markets out of 78 in guest satisfaction.
- Led the opening of the first Panera in downtown Detroit, MI
- Successful roll out of Better Competitive Alternative program improving sales comp to 8%
- Improved guest traffic through pioneering for 2.0 IT integration
- Increased overall sales comp by piloting Cafe Based Delivery
- Contributed to future site selection strategy and new cafe openings.
Area Director
Applebees
08.2005 - 09.2014
- Directed the operations and human resources functions for 7 full-service Applebee’s restaurants with over 450 team members and annual sales of $15.7 million.
- Our People Award recipient in 2013
- Celebrated as the Number One Balanced Scorecard for 2013
- Recognized for having a Restaurant of the Quarter for all four quarters in 2013.
- Area Director of the Year for 2013
- Mentored two GMs promoted to area director positions.
- Recognized as top performer in hourly employee retention in 2006.
- Honored as top overall people factor results in 2007.
- Strong People Developer with four out of seven GMs promoted from hourly ranks during my tenure.
- Recognized as #1 scorecard in Michigan East in 2010 - Area Director of the Region
- Seven restaurants under my leadership received GREEN Applebee’s Operations Assessment by Franchise Area Directors in 2011 & 2012.
Education
Hospitality Administration And Management
Michigan State University
East Lansing, MI05.1997
Skills
- Operations management
- Business analysis
- Organizational development
- Human resources
Timeline
Franchise Business Consultant
Launch Family Entertainment
03.2024 - Current
Field Leader
Chipotle Mexican Grill
02.2021 - 03.2024
Regional Director of Operations
COMPASS GROUP-Chartwells K12, Michigan and Ohio
06.2018 - 02.2021
Area Operating Partner
Panera Bread
09.2014 - 06.2018
Area Director
Applebees
08.2005 - 09.2014
Hospitality Administration And Management
Michigan State University