HEATHER SANDERS-YOUNGER
Hensley,AR
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Galls Retail Branch
Little Rock, AR
11.2019 - Current
- Assisted in resolving customer complaints in a professional manner.
- Balanced daily receipts and prepared bank deposits in accordance with established accounting protocols.
- Worked with managers to report and resolve customer issues or concerns.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Sales Representative
CRUSE UNIFORMS
Little Rock, AR
02.2005 - 11.2019
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Organized client visits, presentations, product demonstrations and trade shows.
- Provided technical support for customers using the company's products or services.
- Managed inventory levels by ordering sufficient stock for each account.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Monitored customer order process and addressed customer issues.
- Improved overall customer purchasing experiences to promote steady revenue.
Skills
- Data Collection
- Upselling and Cross-Selling
- Call Management
- Appointment Scheduling
- Data Entry
- Paperwork Processing
- Inbound and Outbound Calling
- Product Knowledge
- Professional Telephone Demeanor
- Warranty Service
- Administrative Support
- Travel Planning
- Senior Leadership Support
- Staff Training
Timeline
Customer Service Representative
Galls Retail Branch
11.2019 - Current
Sales Representative
CRUSE UNIFORMS
02.2005 - 11.2019