Heather Simpson
Albuquerque,NM
Summary
Energetic Department Supervisor dedicated to enhancing customer satisfaction, meeting sales and installation goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.
Overview
10
10
years of professional experience
Work History
Department Supervisor
Lowe's Home Improvment
05.2022 - Current
- Managed team of 9 employees, delegated tasks and held each employee accountable for completing assignments.
- Trained team members in successful strategies to meet operational and sales targets.
- Communicated with managers of other departments to maintain transparency.
Flooring Sales Specialist
Lowe's Home Improvement
09.2019 - 05.2022
- Answered customer questions about products and installation services, promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Consistently achieved top installed sales numbers for the store and district.
Home Decor Sales Specialist
Lowe's Home Improvmennt
05.2019 - 09.2019
- Determined personalized needs, tastes and design preferences through client consultations.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality.
- Oversaw installation of window treatments and provided follow-up regarding any concerns.
Front of House Manager
Lazy Lion Cafe
03.2013 - 08.2016
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Education
High School Diploma -
Cibola High School
Albuquerque, NM06.2017
Skills
- Sales Expertise
- Staff Development
- Department Resets
- Goals and Performance
- Issue Resolution
Timeline
Department Supervisor
Lowe's Home Improvment
05.2022 - Current
Flooring Sales Specialist
Lowe's Home Improvement
09.2019 - 05.2022
Home Decor Sales Specialist
Lowe's Home Improvmennt
05.2019 - 09.2019
Front of House Manager
Lazy Lion Cafe
03.2013 - 08.2016
High School Diploma -
Cibola High School
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